Member Experience Advisor – Digital Banking Support

Colonial Group; Estevan; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Health spending account

Job summary

Affinity Credit Union in Saskatchewan seeks a Member Advisor to support members via phone, web chat, and video, offering financial guidance and resolving banking issues. You’ll complete transactions with a focus on excellent service and leverage digital tools.

The role emphasizes member-centric advice, familiarity with digital banking channels, and the ability to navigate a fast-paced, evolving banking environment.

Qualifications

• Post-secondary diploma or degree in a related field or equivalent experience.
• Ability to provide member-centric financial advice across a broad range of products.
• Experience using digital channels and devices (online services, mobile apps, smartphones, tablets).
• Intermediate knowledge of Affinity Credit Union’s products and services.

Responsibilities

• Provide support for members through phone, web chat, and live video.
• Provide financial advice that looks out for the members’ best interest.
• Complete transactions while delivering outstanding member service.
• Help prevent and solve banking problems for members.
• Offer technological solutions through our digital banking tools.

Skills

Member advisory

Digital channels usage

Customer service

Education

Post-secondary diploma or degree

Tools

Digital banking tools

Job description

Affinity Credit Union in Saskatchewan seeks a Member Advisor to support members via phone, web chat, and video, offering financial guidance and resolving banking issues. You’ll complete transactions with a focus on excellent service and leverage digital tools.

The role emphasizes member-centric advice, familiarity with digital banking channels, and the ability to navigate a fast-paced, evolving banking environment.