Inbound Contact Centre Representative

Colonial Group; Estevan; In loco; CAD 33.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and dental benefits

Pension plan

Health spending account

Descrizione del lavoro

Affinity Credit Union in Saskatchewan seeks a Member Advisor to support members via phone, web chat, and video, offering financial guidance and resolving banking issues. You’ll complete transactions with a focus on excellent service and leverage digital tools.

The role emphasizes member-centric advice, familiarity with digital banking channels, and the ability to navigate a fast-paced, evolving banking environment.

Competenze

• Post-secondary diploma or degree in a related field or equivalent experience.
• Ability to provide member-centric financial advice across a broad range of products.
• Experience using digital channels and devices (online services, mobile apps, smartphones, tablets).
• Intermediate knowledge of Affinity Credit Union’s products and services.

Mansioni

• Provide support for members through phone, web chat, and live video.
• Provide financial advice that looks out for the members’ best interest.
• Complete transactions while delivering outstanding member service.
• Help prevent and solve banking problems for members.
• Offer technological solutions through our digital banking tools.

Conoscenze

Member advisory

Digital channels usage

Customer service

Formazione

Post-secondary diploma or degree

Strumenti

Digital banking tools

Descrizione del lavoro

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you’ll do:

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

What you’ll get:

• We offer a fantastic starting wage of $28.48 per hour
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What you’ll need:

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.