Member Advisor, Contact Centre Representative

Colonial Group; Saskatoon; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Health spending account

Training & mentorship

Job summary

Affinity Credit Union is seeking a dedicated Member Advisor for our Contact Centre in Saskatoon. You will be the voice of Affinity, delivering exceptional service while guiding members through digital banking tools and financial products.

Join a fast-paced team that values innovation, mentorship, and a remarkable employee experience, with pathways to advance within the credit union.

Qualifications

• Post-secondary diploma/degree or equivalent experience.
• Ability to provide member-centric financial advice.
• Experience with digital channels and mobile apps.

Responsibilities

• Provide support for members through phone, web chat, live video.
• Provide financial advice that looks out for members’ best interests.
• Complete transactions with outstanding member service.
• Help prevent and solve banking problems for members.
• Offer technological solutions through our robust digital banking tools.

Skills

Member-focused service

Financial advisory

Digital channels experience

Education

Post-secondary diploma/degree or equivalent

Job description

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you’ll do:

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

What you’ll get:

• A fantastic starting wage of $28.48 per hour
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What you’ll need:

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.