Member Experience Advisor — Banking & Digital Tools

Desjardins Group; Rouyn-Noranda; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursement

Telework equipment

Eligibility-based benefits

Job summary

Desjardins Group in Abitibi-Témiscamingue seeks a member/client experience advisory agent to improve member and customer experiences by guiding them through banking transactions and promoting Desjardins products. You will also champion digital solutions to help members use tools safely.

We offer a competitive salary with an annual bonus, generous vacation, a defined benefit pension, insurance including telemedicine, and telework equipment reimbursement, with eligibility-based benefits.

Qualifications

• Knowledge of French is required.
• Strong communication and customer service skills.
• Ability to advise on banking apps and digital tools.

Responsibilities

• Support members by describing existing applications and digital tools to help them transact independently.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members with fraud or irregularities and refer them to the appropriate partners.

Skills

Action oriented

Collaborates

Communicates effectively

Customer Focus

Innovation

Interpersonal Savvy

Job description

Desjardins Group in Abitibi-Témiscamingue seeks a member/client experience advisory agent to improve member and customer experiences by guiding them through banking transactions and promoting Desjardins products. You will also champion digital solutions to help members use tools safely.

We offer a competitive salary with an annual bonus, generous vacation, a defined benefit pension, insurance including telemedicine, and telework equipment reimbursement, with eligibility-based benefits.