Advisory Agent, Member and Client Experience

Desjardins Group; Rouyn-Noranda; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursement

Telework equipment

Eligibility-based benefits

Job summary

Desjardins Group in Abitibi-Témiscamingue seeks a member/client experience advisory agent to improve member and customer experiences by guiding them through banking transactions and promoting Desjardins products. You will also champion digital solutions to help members use tools safely.

We offer a competitive salary with an annual bonus, generous vacation, a defined benefit pension, insurance including telemedicine, and telework equipment reimbursement, with eligibility-based benefits.

Qualifications

• Knowledge of French is required.
• Strong communication and customer service skills.
• Ability to advise on banking apps and digital tools.

Responsibilities

• Support members by describing existing applications and digital tools to help them transact independently.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members with fraud or irregularities and refer them to the appropriate partners.

Skills

Action oriented

Collaborates

Communicates effectively

Customer Focus

Innovation

Interpersonal Savvy

Job description

Several opportunities are currently available in the Abitibi-Témiscamingue region. As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools safely.

More specifically, you will be required to:

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
• Contribute to business development and maintain business relationships through service delivery and activities
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

What you bring to the table

Knowledge of French is required

Action oriented, Collaborates, Communicates effectively, Customer Focus, Innovation, Interpersonal Savvy

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.