Member & Client Experience Advisor: Financial Empowerment

Relevance; Chibougamau; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Vacation

Pension plan

Group insurance

Telework equipment reimbursement

Job summary

Desjardins in Chibougamau, QC seeks a Member and Client Experience Advisory Agent to help members feel welcome, listen to needs and guide them through banking transactions. You will promote Desjardins products and digital tools, offer personalized solutions, and refer clients to specialists as needed.

You will stay current on standards and services, support fraud prevention, and ensure compliance while providing a positive customer experience in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Assist members and clients with transactions and inquiries.
• Promote Desjardins products and digital tools.
• Identify business opportunities and refer to colleagues for specialized needs.
• Maintain up-to-date knowledge of products and services.
• Adhere to compliance, security and risk management rules.

Skills

Customer focus

Communication skills

Tech savvy

Adaptability

Learning agility

Education

High school diploma or equivalent

Job description

Desjardins in Chibougamau, QC seeks a Member and Client Experience Advisory Agent to help members feel welcome, listen to needs and guide them through banking transactions. You will promote Desjardins products and digital tools, offer personalized solutions, and refer clients to specialists as needed.

You will stay current on standards and services, support fraud prevention, and ensure compliance while providing a positive customer experience in a fast-paced setting.