Onsite Member & Client Experience Advisor

Desjardins Group; Saint-Bruno-de-Montarville; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness +

Job summary

Desjardins Group is seeking a full-time on-site Member/Client Experience Advisor in Saint-Bruno-de-Montarville. You will assist members and clients with financial transactions, promote Desjardins products, and ensure a welcoming, secure experience while upholding cooperative values.

You will identify opportunities, refer to specialists, and advocate digital tools to empower members. French language proficiency is required, fostering a diverse and inclusive service mindset.

Qualifications

• High school diploma and at least 2 years of relevant experience.
• French language knowledge is required.
• Equity, diversity, inclusion and accessibility are emphasized in the workplace.

Responsibilities

• Support members and clients by describing tools and apps that enable self-transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist members and clients who encounter fraud or irregularities and refer to partners.
• Stay updated on latest standards, products and services in the field.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer focus

Tech savvy

Adaptability

Nimble learning

Diversity & inclusion

Education

High school diploma

Job description

Desjardins Group is seeking a full-time on-site Member/Client Experience Advisor in Saint-Bruno-de-Montarville. You will assist members and clients with financial transactions, promote Desjardins products, and ensure a welcoming, secure experience while upholding cooperative values.

You will identify opportunities, refer to specialists, and advocate digital tools to empower members. French language proficiency is required, fostering a diverse and inclusive service mindset.