Medical Receptionist

Dr. William J. Best Professional Corp.

Charlottetown

On-site

CAD 29,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Job summary

Dr. William J. Best Professional Corp. in Charlottetown, PE is seeking a compassionate Medical Receptionist to greet patients and support physicians in a fast-paced ophthalmology practice.

You will manage appointments, triage inquiries by phone and email, handle correspondence, and maintain Accuro EMR with privacy compliance. This role requires strong English communication, organizational skills, and a team-oriented approach.

Qualifications

Grade 12 completion required with strong administrative skills.
Experience or coursework in medical office administration preferred.
Proficiency with Accuro EMR and standard office software.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Serve as primary contact for patients via phone, email, and in person.
Schedule and coordinate patient appointments.
Receive, screen, and prioritize calls and messages.
Prepare documents using medical terminology and maintain EMR records.
Create invoices, process payments, and assist with basic financial tasks.
Coordinate communication among physicians, staff, and facilities.
Maintain patient confidentiality per privacy laws and standards.

Skills

Customer service

Communication

Organization

Multitasking

Education

Grade 12

Medical Secretary program

Tools

Accuro EMR

MS Word

Google Drive

Job description

We are seeking a compassionate, organized, and dependable individual to join our established ophthalmology practice in Charlottetown, PE, as a Medical Receptionist.

As the first point of contact for our patients, this role is essential to creating a welcoming and professional experience while providing administrative support to our physicians and clinical team. The ideal candidate is personable, adaptable, and able to remain calm and organized in a busy, fast-paced environment. Strong time management skills, sound judgment, and the ability to prioritize competing tasks are essential.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Serve as the primary point of contact for patients and general inquiries by telephone, email, and in person.
Schedule and coordinate patient appointments.
Receive, screen, and prioritize telephone calls, emails, and other communications, responding appropriately or directing inquiries to the appropriate team member.
Receive, sort, and prioritize incoming mail and correspondence.
Prepare letters, reports, emails, and other documents involving medical terminology.
Create invoices, process payments, and perform other administrative financial tasks.
Maintain accurate electronic medical records using Accuro EMR.
Coordinate communication with physicians, healthcare professionals, hospitals, and other organizations to facilitate ongoing patient care.
Maintain patient confidentiality and exercise discretion in accordance with privacy legislation and professional standards.
Perform other administrative duties as required to support the efficient operation of the practice.

Qualifications

The successful candidate will possess:

Successful completion of Grade 12.
Excellent computer skills, including proficiency with Microsoft Word and Google Drive.
Strong organizational skills with the ability to manage multiple priorities effectively.
The ability to work both independently and collaboratively within a multidisciplinary team.
Excellent interpersonal and customer service skills with a genuine commitment to providing exceptional patient care.
Strong written and verbal communication skills in English.
Working knowledge of standard office equipment and office procedures.
A reliable work history and strong attendance record.

Preferred Qualifications

While all applications will be considered, preference will be given to candidates with:

Completion of a Medical Secretary or Medical Office Administration program.
Previous experience working as a medical receptionist or medical office administrator.
Experience working in ophthalmology, optometry, or another eye care setting.
Experience using electronic medical record (EMR) systems, particularly Accuro.

We are committed to providing exceptional, compassionate eye care to our community and are looking for someone who shares those values.

Working Conditions

40 hours a week
required on-site for work days
occasionally required to work from home and must have reliable access to a phone, computer, and internet
ability to work under fast-paced conditions
on-site parking
3 weeks paid time off
extended healthcare benefits including dental
$21-$23 per hour, depending on experience, salaried

Schedule