Medical Receptionist

Kibbi Technologies Inc.; Burlington; On-site; CAD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time off

Vision care

Job summary

Kibbi Technologies Inc. is seeking a medical receptionist to manage appointment scheduling, answer calls, greet patients, and be the front-line contact at the clinic. You will register patients, relay messages to medical staff, and handle payments and insurance forms.

Familiarity with EMR systems is a plus and willingness to travel to nearby clinics as needed. The role requires excellent organizational and communication skills, the ability to work independently, and a patient-centered approach.

Qualifications

• Proven interpersonal and communication skills.
• Excellent organizational skills essential.
• Proficient in Word and ability to learn new software.
• Demonstrated initiative, accuracy and the ability to work independently.
• Previous work experience as a medical receptionist an asset.

Responsibilities

• Answer and forward phone calls.
• Schedule and confirm patient appointments, receive and communicate messages for medical staff and patients.
• Register patients on arrival.
• Interview patients to obtain information required for medical services.
• Review payment records, identify outstanding charges, collect monies owing, and prepare invoices and receipts.
• Complete insurance and other claim forms.
• Sell medication as per the patients treatment plan.
• Maintain stock of medication and daily counts.
• Ensure timely flow of patients through the clinic and respond to complaints and concerns.

Skills

Organizational skills

Word proficiency

Interpersonal skills

Communication skills

Independence

Job description

BENEFITS

Pulled from the full job description

• Paid time off
• Vision care
• Dental care
• Extended health care

FULL JOB DESCRIPTION

JOB SUMMARY:

The receptionist is responsible for appointment scheduling, answering phones,greeting patients and being the front line person whether greeting patients atthe front desk or by telephone communication.

Division of Duties:

• Answer and forward phone calls.
• Schedule and confirm patient appointments, receive and communicate messagesfor medical staff and patients.
• Register patients on arrival.
• Interview patients to obtain information required for medical services.
• Review payment records, identify outstanding charges, collect monies owing,and prepare invoices and receipts.
• Complete insurance and other claim forms.
• Sell medication as per the patients treatment plan
• Maintain stock of medication and daily counts
• Ensure the timely flow of patients through the clinic and respond to patientscomplaints and concerns in a tactful and courteous manner
• Respond to and track new patients referrals

Administration of patient charts:

• Initiate and maintain confidential medical charts and records, includingelectronic medical records (EMR).
• Familiarity with all aspect of the OSCAR patient management system.
• Ensure Doctors charts are up to date and ready for the patients time ofreview
• Follow up on test results not yet received by calling the appropriate labs tohave reports faxed.
• Respond to requests for records, copy and send requests for release ofinformation to the appropriate hospital or physician office.
• Follow appropriate policies and protocols with respect to confidentiality andrelease of records.
• Sort, file and scan reports into patient charts.
• Prepare and/or retrieve files for upcoming clinic visits.

Administrative duties:

• Train new staff in booking appointments and scheduling.
• Provide assistance as necessary with the preparation of the physicians'schedules.
• Photocopy documents for distribution, mailing and filing.
• Process incoming and outgoing mail.
• Send and receive messages and documents using fax machine and electronic

Clinic Cleanliness:

• Maintaining general cleanliness of clinic(s)
• Checking bathrooms to ensure they are properly stocked with toilet paper,ensure toilets and sinks are functioning properly
• Sanitizing exam rooms and collection rooms
• Sanitizing chairs and surfaces, as needed
• Cleaning up accidents and bodily fluids

Chaperoning:

• Provide chaperone services to physicians when required - during male andfemale physicals, IUI's, Swabs and biopsies

Surgery Co-ordinator:

• Maintain Bookings through Hospital electronic system
• Provide patients with information about their surgery
• Provide patients with prescriptions for pre-op medication
• Respond to patient enquiries regarding surgery scheduling
• Confirm all patients booked for surgery
• Ensure patients are booked for pre-op clinic

QUALIFICATIONS:

• Previous work experience as a medical receptionist an asset.
• Excellent organizational skills essential.
• Proficient in Word and ability to learn new software.
• Demonstrated initiative, accuracy and the ability to work independently.
• Proven interpersonal and communication skills.

Must be willing to commute to other clinics as needed - Scarborough, Toronto,Richmond Hill and Concord

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Work Location: In person