Medical Office Assistant-TH

TELUS

Montreal

On-site

CAD 40,000 - 50,000

Full time

14 days+

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Job summary

A leading telecommunications company in Montreal is seeking a Medical Office Assistant to facilitate patient appointments and support clinical activities. Candidates must have a high school diploma, at least 1-2 years of relevant experience, and strong bilingual communication skills. This full-time position offers a dynamic work environment with responsibilities that include managing schedules, handling inquiries, and providing outstanding customer service.

Qualifications

1-2 years of experience in a similar position or in office work.
Experience in the medical field.
Ability to adapt in a constantly changing environment.

Responsibilities

Handle incoming calls and emails of the physicians in your care.
Manage physicians' schedules.
Coordinate patient appointments and services.

Skills

Bilingualism (spoken and written)

Good knowledge of Microsoft Office

Customer service excellence

Detail-oriented

Teamwork

Education

High school diploma

Secretarial/Medical secretarial training

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

Join to apply for the Medical Office Assistant-TH role at TELUS

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3

Status: Full-time (37.5 hrs/week)

Schedule: Monday to Friday - must be flexible from 8:00 am until 6:00 pm

Create Exceptional Customer Experiences

Join our team of dynamic professionals dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, methodical, and able to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

Our medical clinic (GMF) is at the heart of the patient/clinician relationship. You facilitate the appointments between physicians and their patients by supporting all pre- and post-visit clinical activities. You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, and insurance companies to finalize files within the prescribed time frame. You will collaborate with all team members to maintain excellent service. You are an expert in the operational processes of the clinicians under your responsibility.

Here’s How

Responsibilities

Handle incoming calls and emails of the physicians in your care
Respond to various client requests with courtesy, confidentiality, and professionalism
Make inquiry calls to hospitals and clinics
Contact patients to obtain or communicate information
Manage physicians' schedules
Perform tasks transmitted via the electronic medical record (EMR)
Prepare and coordinate insurance files
Forward documentation to patients (requests, references, forms, etc.)
Greet patients and direct them to the appropriate service
Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
Perform billing for non-insured services
Communicate and collaborate with different departments internally to optimize process and service delivery
Provide administrative and clerical support to ensure the efficient operation of the clinic
Respecting and Following the company policies and protocols

Qualifications

High school diploma
1-2 years of experience in a similar position or in office work
Experience in the medical field
Secretarial/Medical secretarial training
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
Thorough, methodical, detail-oriented, self-directed and organized
Ability to adapt in a constantly changing environment
Focused on excellence in customer service
Courtesy, empathy and discretion
Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Details