Administrative Support Clerk

Intello Technologies Inc.; Pointe-Claire; On-site; CAD 26,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits package

Vacation time (min 3 weeks)

Flexible work arrangements

Job summary

TELUS Health in Canada is seeking a clinic support role for coordinating patient appointments and supporting pre- and post-visit activities. You will liaise with physicians, hospitals, labs, and insurers to finalize files within required timelines.

The role requires bilingual communication, strong customer service, and the ability to multitask in a fast-paced environment. On-site work with flexible shifts and on-call duties are part of the schedule.

Qualifications

• Bilingual (spoken and written) is required.
• Basic computer skills and knowledge of MS Office are essential.
• Must be thorough, methodical, detail-oriented, self-directed and organized.
• Ability to adapt in a changing environment.
• Focus on excellence in customer service.
• Demonstrated teamwork and collaboration.
• Advanced English communication with internal/external parties.

Responsibilities

• Coordinate clinic appointments and manage scheduling
• Facilitate pre- and post-visit clinical activities between physicians and patients
• Interact with hospitals, clinics, laboratories, pharmacies, insurance companies to finalize files
• Collaborate with team to maintain high-quality service
• Follow operational processes for clinicians under responsibility
• Provide courteous, confidential, and professional responses to client requests
• Greet patients and direct them to appropriate services
• Ensure documentation is forwarded to patients and stakeholders
• Respect company policies and protocols
• Communicate with internal departments to optimize processes

Skills

Bilingual

MS Office

Detail-oriented

Adaptable

Customer service

Teamwork

English proficiency

Education

High school diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

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Jobs by Category: Health

Job Function: Clinical / Medical

Status: Casual

Schedule: Regular

Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)
Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.
Schedule: Monday to Sunday

Join our team

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities

You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame

You will collaborate with all team members in order to maintain excellent service

You are an expert in the operational processes of the clinicians under your responsibility

Here’s how

Respond to various client requests with courtesy, confidentiality, and professionalism

Make inquiry calls to hospitals and clinics

Contact patients to obtain or communicate information

Forward documentation to patients (requests, references, forms, etc...)

Greet patients and direct them to the appropriate service

Coordinate patient’s appointments; schedule, reschedule, and cancel appointments

Communicate and collaborate with different departments internally to optimize process and service delivery

Provide administrative and clerical support to ensure the efficient operation of the clinic

Respecting and following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

High school diploma

Bilingualism (spoken and written)

Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills

Thorough, methodical, detail-oriented, self-directed and organized

Ability to adapt in a constantly changing environment

Focused on excellence in customer service

Courtesy, empathy and discretion

Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

#INDTH Budget

Salary Range: $16-$31

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.