Medical Office Assistant/Clerk - (235033)

Vancouver Island Health Authority; Courtenay; On-site; CAD 3,755,000 - 4,017,000; Full time

Job summary

Vancouver Island Health Authority seeks a Medical Office Assistant/Clerk to support a primary care setting in Courtenay, BC. Responsibilities include word processing, scheduling, billing, data entry, and drafting correspondence to aid patient visits and care.

The role supports a busy integrated administrative team, requiring strong communication, organization, and data entry skills, with attention to medical terminology and privacy standards.

Qualifications

• Team-based work in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Effective communication via various channels.
• Typing speed minimum 50 wpm.
• Proficiency in word processing, spreadsheets and clinical information systems.
• Knowledge of medical terminology.

Responsibilities

• Provide clerical and medical office support including word processing, scheduling, provider billing, data entry, and drafting correspondence.
• Assist primary care providers with patient flow and care to ensure smooth visits.
• Prepare and sign medical and legal reports and documents from notes or recordings.
• Answer general inquiries from clients, physicians, staff and the public.

Skills

Teamwork

Prioritization

Communication

Typing 50 wpm

Computer skills

Medical terminology

Education

Grade 12 + MOA course; 2 years healthcare experience

Job description

Medical Office Assistant/Clerk - (235033)

Comox Valley Nursing Centre - Primary Care (CVNC) - Courtenay, BC V9N 1R2 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

11:00-19:00

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

1.00

Worked BI-WEEKLY HOURS

75.00

Planned Start Date

Sep. 14 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.