Medical Office Assistant/ Clerk

Vancouver Island Health Authority; Duncan; On-site; CAD 38,000 - 40,000; Part time

Job summary

Vancouver Island Health Authority (Island Health) is seeking a Medical Office Assistant/ Clerk to support the Cowichan Urgent and Primary Care Centre in Duncan, BC. The role focuses on clerical and medical office tasks in a fast-paced health centre to support patient care.

The incumbent will perform scheduling, billing, data entry, reporting from notes, and respond to inquiries from clients, physicians, and staff, ensuring efficient patient visits and safety.

Qualifications

• Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.
• Experience working with at-risk or street-involved populations preferred.

Responsibilities

• Performs clerical and medical office assistant duties including word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports from notes.
• Answers general inquiries related to programs and services from clients, physicians, staff and the public.
• Assists primary care providers with the smooth operation and flow for patient visits and care.

Skills

Teamwork

Prioritization

Communication

Typing 50 wpm

Word processing

Spreadsheets

Medical terminology

Equipment use

Tact & diplomacy

Education

Grade 12 & Medical Office Assistant course

Tools

Word processing

Spreadsheets

Clinical information systems

Job description

Medical Office Assistant/ Clerk - (230932)

Cowichan Urgent and Primary Care Centre (CUPCC) - Duncan, BC V9L 1B8 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

As required

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Jun. 15 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.