Medical Office Assistant

LIFT - Community Services; Powell River; On-site; CAD 41,000 - 45,000; Full time

Job summary

LIFT - Community Services in Powell River is seeking a Medical Office Assistant with MOA training and 1+ year in a medical office. You will greet patients, schedule, document, and coordinate referrals while ensuring patient privacy and accurate records.

This full-time role runs Monday to Friday, 8:30 am to 4:30 pm, in a clinic setting. Strong EMR and Microsoft Office skills, plus privacy awareness, are essential.

Qualifications

• Grade 12 education with MOA program completion and at least 1 year of recent medical office experience.
• Knowledge of medical terminology and standard clinical office procedures.
• Respect for privacy and health information confidentiality in healthcare.

Responsibilities

• Greet patients and visitors in a professional, respectful manner.
• Schedule appointments, manage calendars, and coordinate patient flow.
• Enter data and maintain accurate EMR/paper records.
• Prepare referrals, correspondence, and required documentation.
• Handle calls and inquiries per procedures while maintaining privacy.
• Maintain organized work area and confidentiality of information.
• Support clinic operations per organizational policies.

Skills

Communication skills

Data entry

Time management

Organizational skills

Privacy & confidentiality

Teamwork

Indigenous health knowledge

Education

Grade 12 + MOA program

Tools

EMR systems

Microsoft Office

Job description

Location: Powell River/qathet Regional District

Schedule: Monday to Friday 8:30 am to 4:30 pm

Salary Or Wage: $29.41 to $32.71 per hour

Job Type: Full Time

List of Requirements

• Grade 12 education and completion of a recognized Medical Office Assistant (MOA) program, along with a minimum of one (1) year of recent experience in a medical or clinical office setting.
• Knowledge of medical terminology and standard clinical office procedures
• Demonstrated knowledge of privacy, confidentiality, and ethical standards related to the handling of personal and health information in a healthcare setting
• Successful Criminal Record Check
• First Aid & CPR certification (or willingness to obtain)
• Valid Driver’s License and successful Driver’s Abstract

Knowledge, Skills, Abilities

• Strong computer literacy, including proficiency with electronic medical record (EMR) systems and the Microsoft Office Suite
• Strong skills in data entry, electronic filing, and document management systems
• Ability to adapt to and learn new technology and software tools
• Excellent verbal and written communication skills, with strong interpersonal abilities
• Excellent organizational and time‑management skills, with the ability to prioritize in a busy work environment
• Ability to maintain accuracy and attention to detail
• Ability to exercise sound judgment and discretion
• Ability to work independently and collaboratively as part of a team
• Knowledge of Indigenous health and wellness practices

List of Duties

• Greeting patients and visitors in a professional and respectful manner
• Scheduling appointments, managing calendars, and coordinating patient flow
• Performing patient intake and maintaining accurate electronic and/or paper medical records
• Preparing referrals, correspondence, and documentation as required
• Managing phone calls, messages, and inquiries following established procedures
• Processing forms and related administrative documentation
• Maintaining strict confidentiality of personal and health information
• Answer, screen and route incoming calls promptly and courteously
• Monitor Nurse Practitioner’s schedules and keep Health Receptionist up to date on changes as required
• Maintain an organized, clean and efficient work area
• Maintaining strict confidentiality of personal and health information
• Applying privacy, confidentiality, and ethical standards at all times
• Supporting clinic operations in accordance with organizational policies and procedures
• Performing other related duties