Medical Office Administrator

Anovafertility; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a premier fertility health center in Canada as a Medical Office Administrator/Intake Coordinator. In this dynamic role, you will be the welcoming face for patients, ensuring smooth operations through exceptional customer service and administrative support. You will schedule appointments, manage communications, and assist in payment collections, all while contributing to a compassionate and inclusive environment. This position offers a unique opportunity to work alongside a multidisciplinary team dedicated to improving reproductive health outcomes. If you are passionate about patient care and thrive in a fast-paced setting, this is the perfect role for you!

Benefits

Competitive compensation package

On-site parking

Career development opportunities

Company culture events

Team building activities

Modern office environment

Access to latest fertility advancements

Qualifications

• 2+ years experience in Medical Administration required, ideally in fertility.
• Solid working knowledge of MS Office and electronic medical records.

Responsibilities

• Schedule Clinic hours for Fertility Specialists and provide exceptional customer service.
• Greet and exit patients professionally while managing inquiries and appointments.

Skills

Customer Service

Multitasking

Communication Skills

Attention to Detail

Problem-Solving

Education

College diploma

Medical Office Assistant diploma

Tools

Electronic Medical Records System

MS Word

MS Excel

MS Outlook

Zoom

Teams

Job description

Location: 25 Sheppard Avenue West, Suite 650, Toronto, ON, M2N 6S6

Pay range: $45,000 – $55,000 annually

Job Type: Full-time, on-site

Reports to: Patient Services Manager

About the company

Anova Fertility & Reproductive Health is the premier fertility health centre in Canada exclusively focused on reproductive medicine and women’s health. Since 2016, we have built a reputation as the leader in innovation, education, and communication for best-in-class, inclusive, humanized fertility and reproductive care. Anova Fertility is known for its collaborative and holistic approach, leveraging an award-winning, multidisciplinary team of healthcare professionals, including Reproductive Endocrinologists, Obstetricians/ Gynecologists (OB/GYNs), and Nurses. Our high-functioning team provides exceptional patient care through advanced fertility treatments and personalized treatment plans.

About the position

As an on-site Medical Office Administrator/Intake Coordinator, you will work as part of our team and carry out a range of customer service and administrative tasks to facilitate the efficient operation of the Clinic. You will be the face and the voice of Anova Fertility for patients seeking out our Clinic for treatment. This position is responsible for scheduling the Clinic hours of assigned Fertility Specialists and for providing exceptional customer service by answering phone calls, booking medical appointments, relaying messages, responding to inquiries, greeting and exiting patients, and assisting in payment collection. Crucially, you will share the Founder, Dr. Dixon’s commitment to being the gold standard for successful reproductive health and fertility centres. This role reports to the Patient Services Manager.

Responsibilities

• Schedule the Clinic hours of assigned Fertility Specialists.
• Provide exceptional customer service by answering phone calls, booking medical appointments, relaying messages, responding to inquiries, and assisting in payment collection.
• Greet and exit patients in a friendly and professional manner.

Qualification and Requirements

• College diploma or Medical Office Assistant diploma.
• 2+ years experience in Medical Administration required (fertility background preferred).
• Ability to multitask.
• Experience handling reception duties and working with a multi-line phone system with a track record of accuracy and speed, ideally as Medical Secretary.
• At least one (1) year of experience with electronic medical records system.
• Solid working knowledge of MS Word, Excel, and Outlook, and virtual meeting technology (Zoom, Teams).
• Effective communication skills, verbal and written (English).
• Ability to switch tasks, respond to shifting priorities, and refocus after interruptions.
• Strong knowledge of customer service principles and practices.
• Keen attention to detail and problem-solving skills.
• Must have a kind, compassionate, empathetic, and friendly approach to patient-centred care.
• Must support the organization's commitment to diversity, inclusion, and the LGBTQ+ community.
• Ability to work independently and within a team.

Why Join Us?

• Enjoy a dedicated, high-energy work environment.
• Competitive compensation package.
• On-site parking and transit-oriented location.
• Career development opportunities.
• Company culture events and team building.
• Work in a clinical environment that offers the latest fertility advancements, alongside the inspiring Dr. Marjorie Dixon.
• Work in the most renowned fertility clinic in Canada, with best-in-class care and top in-house laboratory.
• Become part of an award-winning, influential team that improves access to care, is a leader in inclusivity, and gives back to the community.
• Have an opportunity to grow your professional profile alongside Anova.
• Work in a stunning, modern office, conveniently located at Yonge & Sheppard.

Profile

• Passionate – you’re committed to providing exceptional customer service to Anova Patients.
• Driven – you’re a responsible and organized professional and a rockstar in your chosen field.
• Compassionate – you are empathetic with patient needs and concerns, and you understand confidentiality.
• Accountable – you are a gem and accountable for being consistent and delivering best-in-class service, taking pride in your work.
• Unfazed under pressure – you put the puck in the net when expectations are high and thrive in a patient-facing environment.