Medical Office Administrator - Vaughan

Generation Fertility; Vaughan; On-site; Full time

Job summary

An established industry player in fertility care is seeking a dedicated Medical Office Administrator to join their collaborative team. This role involves managing a physician's clinic, ensuring a smooth patient experience through appointment scheduling, inquiries, and maintaining accurate medical records. The ideal candidate will have a strong background in medical administration, excellent communication skills, and a commitment to patient-centered care. Working in a modern clinic environment, you will be supported in your professional growth while making a meaningful impact on patients' lives. If you're passionate about healthcare and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

Dental Care

Extended Health Care

Life Insurance

On-Site Parking

Qualifications

• 2+ years of medical administrative experience required.
• Experience with OHIP billing and EMR systems is preferred.

Responsibilities

• Manage clinic appointments and assist with patient inquiries.
• Maintain EMR records and ensure clinic presentation is professional.
• Handle invoicing and manage medical supplies.

Skills

Organizational Skills

Phone Etiquette

Attention to Detail

Problem-Solving Skills

Communication Skills

Patient-Centered Care

Education

College Diploma in Medical Office or Business Administration

Tools

AbelMed

eIVF

Microsoft Office/Suite

Job description

Medical Office Administrator

Job Status: Full-Time

Location: Vaughan, Ontario

Reports To: Administrative Team Lead

About Us

Generation Fertility celebrates a team-based approach to providing an excellent, highly responsive and personalized care experience for every patient. Every member of our multi-disciplinary team is valued for playing a critical role in delivering this experience. If you want to be a part of our collaborative and supportive team, consider joining us!

Based out of beautiful and modern clinic facility in Vaughan, our staff enjoy a fulfilling work environment, with the support and tools to develop your career and grow professionally.

Your Role

The Medical Office Administrator reports to the Administrative Team Lead and works closely with the operations and the clinical teams. The position is responsible for managing the physician’s clinic, which involves booking clinic appointments, preparing for upcoming appointments, providing follow-up instructions after the appointment, directing/forwarding incoming phone calls and emails, scheduling appointments and resolving patient inquiries. Regardless of the task at hand, the position’s main goal is to assist the physician in providing an excellent patient experience and to work efficiently with the rest of the Clinic.

Job Responsibilities:

• Answer incoming calls from patients during operating hours.
• Book clinic appointments for the patients.
• Confirm all physician appointments and ensure all documents are on file.
• Work closely with the clinical team to assist patients with inquiries.
• Send patient referrals.
• Check in patients for appointments, screening patients for COVID-19.
• Provide medical reception coverage.
• Handle daily patient invoicing.
• Maintain overall presentation of the clinic by ensuring that all rooms, including the washrooms, collection rooms, and exam room are well-stocked and clean.
• Keep EMR records up to date by scanning the patient file, test results, and other documents and properly saving them in the patient’s electronic file.
• Create new patient charts.
• Order medications, kits, pamphlets, and other medical supplies as well as participate in monthly and Year-End Inventory.
• Manage outgoing mail and accept deliveries.

Experience / Position Requirements:

• 2+ years of Medical Administrative experience.
• Experience in preparation and reconciliation of OHIP billing information.
• Experience with AbelMed and eIVF is an asset.
• A college diploma in the field of Medical Office or Business Administration.
• Computer savvy and proficiency in Microsoft Office/Suite.
• Generation Fertility is a multi-site corporation. There may be times you are requested to participate in assignments at other sites. Without causing undue hardship or significant personal inconvenience, Generation Fertility proposes a solid team approach to our availability regarding the needs and development of all our programs.

Skills:

• Ability to prioritize, organize workload, and plan independently.
• Exceptional phone etiquette and interpersonal skills.
• Strong attention to detail and problem-solving skills.
• Strong written and verbal communication skills.
• Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+).
• Commitment to patient-centered care.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person