Medical Office Administrator

Markham Fertility Centre; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in reproductive health is seeking a dedicated Medical Administrative Assistant to join their team. This role is pivotal as the first point of contact for patients, requiring exceptional customer service and organizational skills. You will manage patient interactions, maintain confidentiality, and ensure smooth operations within a compassionate and innovative environment. With a commitment to excellence and a focus on making dreams come true, this position offers an exciting opportunity to contribute to the reproductive journey of families. Join a team that values growth, inclusivity, and the highest standards of care.

Benefits

Health and Dental benefits

Employee assistance program

Paid time off

Company events

Competitive pay structure

Qualifications

• 2-3 years of experience in a medical office or related field.
• Proficiency in Mandarin and Cantonese is an asset.

Responsibilities

• First point of contact for patients, managing appointments and inquiries.
• Maintain patient privacy and confidentiality while handling records.

Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Critical Thinking

Sensitivity and Empathy

Ability to Multi-task

Education

Medical Office Administrator Diploma

Tools

Electronic Medical Records

Computer Skills

Job description

Medical Office Administrator

Markham Fertility Centre (MFC) is a leader in the field of ART and Reproductive Genetics and is looking for a passionate Medical Administrative Assistant to join our team and positively contribute to our mission of devotion to excellence in the reproductive journey.

Markham Fertility Centre is more than a medical facility; we are dedicated to making dreams come true. For over three decades we have been at the forefront of groundbreaking, ethical, and scientifically advanced assisted reproduction. Our commitment to helping over 12,000 families realize their dreams of parenthood sets us apart. We take immense pride in our dedication to quality, safety, and excellence. Markham Fertility Centre was among the first clinics in Canada to earn accreditation and we continue to uphold these rigorous standards. Quality isn't just a goal, it's our way of life.

We foster an inclusive and collaborative team environment. We believe that growth and development should be accessible to all, and we encourage our team members to flourish alongside our clinic. We are unwavering in our pursuit of excellence throughout the reproductive journey for all. Our mission is to provide compassionate, innovative, and ethical care to help individuals and families realize their dreams of parenthood. Join us at Markham Fertility Centre, where we don't just change lives; we make dreams come true.

DESCRIPTION:

The ideal candidate for this position would have previous experience in fertility or an OB/GYNE office environment. The Medical Administrative Assistant role is the first point of contact for those referred to our Physicians. This individual is responsible for the day-to-day organization of the team and communication with team members and patients. Sound judgment and independence while managing the day-to-day related administrative activities is expected. Sensitivity, empathy, excellent problem-solving, and attention to detail are a must.

Proficiency in Mandarin and Cantonese is an asset.

JOB RESPONSIBILITIES INCLUDE:

1. Being a welcoming first point of contact for patients.
2. Accurately entering/confirming demographics and relevant patient info.
3. Obtaining and processing consents.
4. Maintain patient privacy and confidentiality.
5. Schedule and confirm patient appointments and follow-ups.
6. Answer telephone and email messages; return messages promptly.
7. Provide patients with test instructions, and requisitions; and assist in coordinating.
8. Obtain patient test results from a variety of sources.
9. Accurate filing of patient information in electronic medical record.
10. Maintain efficient patient flow and scheduling.
11. Responsible for cleaning and restocking exam rooms.

A SUCCESSFUL CANDIDATE WILL HAVE:

1. Exceptional customer service and interpersonal skills.
2. Strong organizational skills and attention to detail.
3. Strong understanding and compliance regarding confidentiality.
4. Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+).
5. Excellent critical thinking, problem-solving, and decision-making skills.
6. Excellent communication skills in verbal and written applications.
7. Be able to work independently and be self-motivated.
8. Ability to successfully multi-task.
9. A solid work ethic and adaptable attitude.
10. Strong computer and keyboarding skills.

EDUCATION AND EXPERIENCE

Medical Office Administrator Diploma, 2-3 years of experience or combined education and experience.

Benefits:

• Company events.
• Health and Dental benefits.
• Employee assistance program.
• Paid time off.
• Competitive pay structure.

Job Type: Full Time

Work Location: In person

Pay: $28.86-$32.46 per hour

Schedule:

• Monday to Friday.