Medical Clinic Receptionist - Burlington

Foundation Health Canada; Burlington; On-site; CAD 21,000 - 30,000; Part time

Job summary

Foundation Health, located in Burlington, Ontario, is seeking a Medical Receptionist to manage front-desk operations, greet patients, schedule appointments, handle calls, and support physicians and staff in a fast-paced medical setting.

The role emphasizes compassionate, detail-oriented service, patient confidentiality, and teamwork within a multidisciplinary clinic. Part-time position with competitive hourly compensation.

Qualifications

• Previous experience in a medical office, healthcare setting, or customer service role is preferred.
• MOA certificate or equivalent training is an asset.
• Familiarity with electronic medical records (EMR) systems is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Proficiency with computers, email, and general office software.
• Strong interpersonal skills and a professional, compassionate approach to patient care.
• Ability to handle confidential information with discretion.
• Ability to work independently while contributing effectively to a team.

Responsibilities

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in for appointments and verify their health card information.
• Register new patients and update existing patient records.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Maintain patient confidentiality and adhere to privacy policies and procedures.
• Assist patients with questions regarding appointments, clinic services, and administrative processes.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physician schedules and manage appointment bookings efficiently.
• Monitor appointment flow and communicate delays to patients when necessary.
• Support referral coordination and follow up on outstanding appointments or administrative requests.
• Ensure the reception area and waiting room remain clean, organized, and professional.
• Maintain accurate patient information within the clinic's EMR system.
• Scan, upload, and organize patient documents, referrals, and medical records.
• Process incoming and outgoing correspondence, including fax and email communications.
• Assist with billing-related administrative tasks, including OHIP eligibility verification and processing payments for uninsured services.

Skills

Customer service

Organization

Communication

Multitasking

Confidentiality

Education

MOA certificate or equivalent training

Tools

EMR familiarity

Job description

Job Description: Medical Receptionist

Foundation Health – Burlington, Ontario

About Foundation Health

Foundation Health is a multidisciplinary healthcare clinic committed to providing accessible, high-quality, patient-centred care. Our team brings together family physicians, specialists, and allied healthcare professionals to deliver comprehensive services to our community.

As we expand into Burlington, we are looking for a friendly, organized, and professional Medical Receptionist to join our team. The successful candidate will play an important role in creating a welcoming environment for patients while supporting the day-to-day operations of the clinic.

Position Overview

The Medical Receptionist is responsible for managing front-desk operations, greeting patients, scheduling appointments, handling incoming calls, and supporting physicians and clinical staff. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.

Key Responsibilities

Patient Reception and Customer Service

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in for appointments and verify their health card information.
• Register new patients and update existing patient records.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Maintain patient confidentiality and adhere to privacy policies and procedures.
• Assist patients with questions regarding appointments, clinic services, and administrative processes.

Appointment and Clinic Management

• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physician schedules and manage appointment bookings efficiently.
• Monitor appointment flow and communicate delays to patients when necessary.
• Support referral coordination and follow up on outstanding appointments or administrative requests.
• Ensure the reception area and waiting room remain clean, organized, and professional.

Administrative Support

• Maintain accurate patient information within the clinic's electronic medical records (EMR) system.
• Scan, upload, and organize patient documents, referrals, and medical records.
• Process incoming and outgoing correspondence, including fax and email communications.
• Assist with billing-related administrative tasks, including verifying OHIP eligibility and processing payments for uninsured services.
• Support physicians and clinical staff with administrative duties as required.
• Follow established clinic policies, procedures, and workflows.

Teamwork and Clinic Operations

• Work collaboratively with physicians, nurses, clinical assistants, and other administrative staff.
• Communicate effectively with team members to ensure smooth daily operations.
• Identify and report operational issues to the appropriate manager.
• Contribute to a positive, respectful, and patient-focused workplace.
• Assist with other administrative responsibilities as needed.

Qualifications and Requirements

• Previous experience in a medical office, healthcare setting, or customer service role is preferred.
• Medical Office Administration (MOA) certificate or equivalent training is an asset.
• Familiarity with electronic medical records (EMR) systems is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Proficiency with computers, email, and general office software.
• Strong interpersonal skills and a professional, compassionate approach to patient care.
• Ability to handle confidential information with discretion.
• Ability to work independently while contributing effectively to a team.

Key Competencies

The successful candidate will demonstrate:

• Patient-focused service: Creates a positive experience for every patient.
• Organization: Manages appointments, documentation, and competing priorities effectively.
• Communication: Communicates clearly and professionally with patients and healthcare professionals.
• Attention to detail: Ensures patient information and administrative records are accurate.
• Adaptability: Responds positively to changing priorities in a busy clinic.
• Teamwork: Supports colleagues and contributes to an efficient, collaborative environment.
• Problem-solving: Takes initiative to resolve routine administrative issues.

What We Offer

• The opportunity to join a growing, multidisciplinary healthcare organization.
• A collaborative and supportive team environment.
• The opportunity to contribute to the development of our Burlington clinic.
• Opportunities for professional growth as Foundation Health continues to expand.
• The opportunity to make a meaningful difference in the patient experience and delivery of community healthcare.

Position Details

• Job Title: Medical Receptionist
• Location: Burlington, Ontario
• Employment Type: Part-time
• Compensation: $18.50 CAD per hour
• Reports To: Clinic Manager or designated Operations Manager
• Start Date: November