Family Practice - Medical Receptionist

triOS Education Group; Peterborough; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Health and Wellness Spending Account

Pension Match

Job summary

The Peterborough Clinic is seeking a self-motivated medical receptionist to join our primary care team. You will greet patients, schedule appointments, and support physicians and nurses while maintaining patient confidentiality and a welcoming environment.

The ideal candidate has a college diploma in Medical Office Assisting or Ward Clerk, experience with EMR systems (EPIC), and strong communication. We offer Health and Wellness Spending Account and pension matching as part of our benefits.

Qualifications

• Community college diploma in Medical Office Assisting or Ward Clerk
• OHIP Billing, Accuro and Epic experience is an asset
• Ability to communicate clearly with patients and staff

Responsibilities

• Greet patients in person or by phone and schedule appointments.
• Maintain patient confidentiality and privacy.
• Enter patient data in the EMR (EPIC) and update records.
• Coordinate with physicians, nurses and staff for smooth operations.
• Prepare exam rooms and manage patient flow.
• Order supplies and assist with office and medical tasks.

Skills

Speaking

Flexibility

Computer skills

Interpersonal skills

Written and verbal communication

Education

Medical Office Assistant diploma

Tools

OHIP Billing

Accuro

Epic

Job description

Our Mission:

We strive to deliver progressive, compassionate, and comprehensive patient-centered care, free from prejudice and respectful of individual choice.

At The Peterborough Clinic, we are pleased to provide a primary care facility that combines the care of a physician with an entire team of specialized health care professionals so you can keep all of your electronic medical records in one place. We are committed to promoting health, well-being and disease prevention to all patients.

We are a progressive organization which serves the health needs of an ever-increasing number of people in the City and County of Peterborough. The intent of the Clinic’s founders was that in order to provide people in need of medical service with the best care possible, it was best to bring together in group practice, a team composed of physicians and surgeons, representing a family practice and a broad spectrum of specialties and medical training.

The Clinic is seeking a self-motivated professional to join our family practice team. The ideal candidate will be capable of managing their workload and prioritizing tasks in a fast-paced environment. Critical thinking, exceptional communication and computer skills are a must.

Primary Function:

Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.

Educational Requirements:

• A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset

Other Skills and Attributes:

• Speaking – ability to convey information to patients correctly.
• Flexibility - multi-tasking, time management, organization, attention to detail
• Computer skills
• Professionalism and compassion effective interpersonal skills
• Excellent written and oral communication.

Tasks and Duties:

• Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s appointments.
• Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
• Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
• Liaison with referring physicians/nurses and office staff in a cordial manner.
• Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
• Ensure all medical services performed by physician are entered into the system for OHIP and third-party billing.
• Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
• Schedule tests and procedures as necessary.
• Maintain incoming mail, faxes, documents, tasks, meeting schedules.
• Contribute to team effort by sharing in Suite responsibilities such as:
• Preparing laundry or autoclave to go out.
• Ordering internally for office and medical supplies
• Help patients in distress by responding to emergencies.
• Scanning patient records for document retention.
• Any other duties needed to ensure consistent operation of the Clinic.

AI technology is used in our recruitment process to assist with screening; however, all final hiring decisions are made by human reviewers.

The Peterborough Clinic is an equal opportunity employer committed to creating an inclusive, barrier-free environment where everyone has access to our services. Accommodation is available upon request for candidates participating in any stage of the selection process.

We appreciate all applicants for their interest. Email will be our primary method of communication for updates throughout the selection process.

Average Weekly Hours: 37.5

Salary Range: $41900-$47500 per year

Other Benefits:

• Health and Wellness Spending Account
• Pension Match (subject to applicable waiting periods)