medical administrative assistant

Central Physiotherapy & Massage; Camrose; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Paramedical services coverage

Vision care benefits

Job summary

Central Physiotherapy & Massage is seeking a detail-oriented office administrator to support daily clinic operations on-site in Alberta. The role involves patient intake, scheduling, billing, data entry, and coordination of information across departments.

The successful candidate will have a high school diploma or equivalent experience, 1–2 years in an office setting, and strong communication skills to provide excellent customer service.

Qualifications

• Secondary (high) school graduation certificate or equivalent experience.
• 1 year to less than 2 years experience in an office setting.
• Strong communication and customer service skills.
• On-site role at a physical location in Alberta, Canada.
• Ability to use basic software and office equipment.

Responsibilities

• Coordinate the flow of information
• Interview patients to obtain case histories
• Open and distribute regular and electronic mail and other material
• Schedule and confirm appointments
• Train staff in procedures and in use of current software
• Complete insurance and other claim forms
• Maintain filing system
• Order supplies and maintain inventory
• Enter and format electronic medical reports and prepare spreadsheets
• Provide customer service and support to clients and staff
• Book appointments and answer telephone calls
• Process invoices and prepare reports as needed

Skills

Customer service

Attention to detail

Organized

Team player

Excellent communication

MS Word

MS Excel

MS Outlook

MS Windows

Data entry

Education

Secondary (high) school graduation certificate or equivalent experience

Tools

MS Word

MS Excel

MS Outlook

MS Windows

Electronic mail

Information management system

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Coordinate the flow of information
• Interview patients to obtain case histories
• Open and distribute regular and electronic incoming mail and other material
• Schedule and confirm appointments
• Train staff in procedures and in use of current software
• Complete insurance and other claim forms
• Maintain filing system
• Order supplies and maintain inventory
• Determine and establish office procedures and routines
• Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
• Initiate and maintain confidential medical files and records
• Perform data entry
• Provide customer service
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Send invoices
• Provide basic information to clients and the public
• Participate in marketing plans and implementation
• Obtain and process information required to provide customer service
• Implement marketing activities
• Greet people and direct them to contacts or service areas
• Conduct surveys
• Calculate billing charges
• Book appointments
• Arrange for billing for services
• Prepare reports
• Answer telephone and relay telephone calls and messages
• Receive and issue payments
• Help physical therapists
• Coordinate patient care
• Compile data to prepare documents

Experience and specialization

Computer and technology knowledge

• MS Word
• Electronic mail
• MS Excel
• MS Windows
• MS Outlook
• Information management system

Area of work experience

• Charts, tables, graphs and diagrams
• Correspondence
• Financial statements
• Invoices
• Reports and records

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Large caseload

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth