Med-Spa Receptionist

GraceMed; Barrie; On-site; CAD 25,000 - 33,000; Part time

Job summary

GraceMed Barrie Clinic is seeking a friendly Med-Spa Receptionist who delivers world-class patient service at the front desk. You will greet patients, answer calls and emails, help with scheduling, confirmations and reminders, process checkouts, payments and receipts, and keep patient charts organized in a polished, confidential environment.

You bring strong customer service, attention to detail, and a professional presence.

Qualifications

• Previous experience in a medical, aesthetic, dental, hospitality, or other customer service environment is an asset.
• Strong customer service skills and a genuine interest in helping people.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• A positive attitude and professional, polished presentation.
• Team player who is also comfortable working independently.
• Ability to multitask, prioritize, and remain calm and organized in a busy environment.
• Proactive and helpful attitude, with the ability to recognize what needs to be done and take initiative.
• Strong computer skills and the ability to learn new systems quickly.
• Professionalism, reliability, and discretion when handling patient information.

Responsibilities

• Greeting patients and clients in a warm, professional, and welcoming manner.
• Answering incoming phone calls and responding to patient and client emails promptly and professionally.
• Assisting with appointment scheduling, confirmations, and reminders.
• Supporting the front desk team with daily administrative and patient coordination duties.
• Processing patient and client checkouts, payments, and receipts accurately.
• Assisting with the preparation of aesthetic treatment quotes and ensuring information is presented clearly and professionally.
• Maintaining accurate and organized patient charts, records, and filing systems.
• Assisting with scanning, filing, and other administrative documentation as required.
• Supporting the team with general clinic organization and administrative tasks.
• Anticipating the needs of patients, clients, and team members and proactively offering assistance.
• Maintaining a polished, professional, and organized front desk environment.
• Following clinic policies, procedures, and privacy requirements.
• Performing other duties as required to support the smooth operation of the clinic.

Job description

Be the welcoming face of GraceMed: Join Our Team as a Med-Spa Receptionist at the GraceMed Barrie Location!

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery, dermatology, or medical aesthetics. We are a caring organization with world-class medical professionals that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for our patients.

Why Join Our Team:

• Rewards that grow: Competitive compensation, team member group benefits program, and discounts on medical-grade skincare and aesthetic services.
• Strength in harmony: Warm and personable team-based atmosphere. Work alongside a team of skilled professionals in a professional, fast-paced clinic environment.
• Learn from the best: Be part of a growing organization and gain exposure to the plastic surgery, medical aesthetics, and skincare industry.

What you’ll do:

• Provide world-class service to ensure an exceptional patient and client experience through:
• Greeting patients and clients in a warm, professional, and welcoming manner.
• Answering incoming phone calls and responding to patient and client emails promptly and professionally.
• Assisting with appointment scheduling, confirmations, and reminders.
• Supporting the front desk team with daily administrative and patient coordination duties.
• Processing patient and client checkouts, payments, and receipts accurately.
• Assisting with the preparation of aesthetic treatment quotes and ensuring information is presented clearly and professionally.
• Maintaining accurate and organized patient charts, records, and filing systems.
• Assisting with scanning, filing, and other administrative documentation as required.
• Supporting the team with general clinic organization and administrative tasks.
• Anticipating the needs of patients, clients, and team members and proactively offering assistance.
• Maintaining a polished, professional, and organized front desk environment.
• Following clinic policies, procedures, and privacy requirements.
• Performing other duties as required to support the smooth operation of the clinic.

What you will bring along:

To be successful in this role, you are someone who is focused on patient care and customer service and takes pride in creating a polished, welcoming experience for every patient and client.

• Previous experience in a medical, aesthetic, dental, hospitality, or other customer service environment is an asset.
• Strong customer service skills and a genuine interest in helping people.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• A positive attitude and professional, polished presentation.
• Team player who is also comfortable working independently.
• Ability to multitask, prioritize, and remain calm and organized in a busy environment.
• Proactive and helpful attitude, with the ability to recognize what needs to be done and take initiative.
• Strong computer skills and the ability to learn new systems quickly.
• Professionalism, reliability, and discretion when handling patient information.
• Ability to maintain a professional presence and remain engaged and productive throughout the day.
• Flexibility to work a variety of shifts, including occasional evenings and Saturdays.

We are a polished team with high standards for patient care, professionalism, and service. We are looking for someone who will thrive in that environment and take pride in contributing to it.

The ideal candidate is someone who:

• Understands what a true white-glove patient experience looks like.
• Is attentive to the details that make patients and clients feel valued.
• Stays productive and engaged throughout the day.
• Is comfortable working in a busy environment and enjoys helping wherever support is needed.
• Takes initiative and can recognize what needs to be done.
• Works well with others and contributes positively to the team.
• Maintains a professional presence and understands the importance of being fully engaged while at work.

Schedule:

This is a part-time position with a variety of shifts. Flexibility is important, as the schedule may include occasional evening shifts and Saturdays.

This role is for a current vacancy at our GraceMed Barrie Clinic, The Royal Centre of Plastic Surgery and Medical Aesthetics.

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.