Mandarin-Savvy Customer Experience Associate (PT, Vancouver)

TD Bank Group; Vancouver; On-site; CAD 32,000 - 39,000; Part time

Job summary

TD Bank Group is seeking a part-time Customer Experience Associate in Vancouver, BC. The role emphasizes delivering excellent customer service, processing transactions, and advising on banking solutions with Mandarin language support as an asset.

The successful candidate will work onsite in a fast-paced branch environment, collaborate with colleagues, and contribute to a positive customer experience while adhering to TD's conduct and ethics standards.

Qualifications

• Experience in handling customer interactions and transactions.
• Proficiency with MS Office (Word, Excel, Outlook).
• Mandarin language skills considered an asset.

Responsibilities

• Process deposits, withdrawals, and payments as per procedures.
• Identify customer needs and advise banking solutions.
• Address and resolve customer concerns following standard procedures.
• Promote TD banking products to meet customer goals.
• Collaborate with team to maintain accurate records and timely service.

Skills

Customer service

MS Office

Mandarin

Education

High School Diploma

Job description

TD Bank Group is seeking a part-time Customer Experience Associate in Vancouver, BC. The role emphasizes delivering excellent customer service, processing transactions, and advising on banking solutions with Mandarin language support as an asset.

The successful candidate will work onsite in a fast-paced branch environment, collaborate with colleagues, and contribute to a positive customer experience while adhering to TD's conduct and ethics standards.