Manager on Duty — Multi-Location Hospitality Leader

One Duck Hospitality Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

RRSP Program

Employee & Family assistance program

Staff discount program

Job summary

One Duck Hospitality Group is seeking a Manager on Duty to oversee daily operations across Hemingway’s, The Pilot, and Bar Wellington. You’ll lead front-of-house teams, manage schedules, and ensure a seamless guest experience during peak times and large events.

The role requires 3–4 years’ management and bartending experience, strong operational skills, and a commitment to service excellence. This full-time position offers advancement across multiple restaurant venues within the group.

Qualifications

• 3–4 years of management and bartending experience.
• Full availability, willing to work late nights and weekends.
• Strong operational expertise and commitment to service excellence.

Responsibilities

• Accurately complete accounting and cash sheets, troubleshoot discrepancies, and ensure financial accuracy.
• Manage daily ordering.
• Be responsible for employee schedules.
• Record spillage, enter invoices, and submit food invoices using Wisk and other invoice systems.
• Manage facility maintenance, report issues, use Evernote for documentation, set up AV equipment, and troubleshoot printers/scanners.
• Maintain detailed daily reports and act as the primary contact for large bookings and special events.
• Properly file incident reports and utilize PER for staff evaluations and performance tracking.
• Manage daily schedules and follow on-call procedures using 7shifts.
• Conduct interviews, lead new hire orientations, and train new team members effectively.
• Actively coach, mentor, and motivate staff to maintain high performance and morale.
• Ensure exceptional guest experiences by performing table touches and addressing customer concerns promptly.
• Organize and execute events efficiently, including platter setup and coordinating staff rosters to meet event demands.
• Assist with expediting food during peak service times
• Provide hands-on support to front-of-house staff throughout shifts
• Answer phones promptly and ensure FOH staff effectively manage calls during service
• Demonstrate strong bartending skills, including knowledge of all drink recipes, and provide bar support when needed

Skills

Bartending

Management

Customer service

Scheduling

Tools

Wisk

Evernote

7shifts

Job description

One Duck Hospitality Group is seeking a Manager on Duty to oversee daily operations across Hemingway’s, The Pilot, and Bar Wellington. You’ll lead front-of-house teams, manage schedules, and ensure a seamless guest experience during peak times and large events.

The role requires 3–4 years’ management and bartending experience, strong operational skills, and a commitment to service excellence. This full-time position offers advancement across multiple restaurant venues within the group.