Restaurant Manager

Hcareers; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Dental care

Discounted or free food

Extended health care

Life insurance

Vision care

Job summary

One King West Hotel & Residence is seeking an experienced Restaurant Manager to oversee day-to-day operations and drive service excellence in a high-volume hotel setting. You will lead bartenders, servers, and In Room Dining staff, coordinating with the F&B leadership team to uphold hotel standards and guest experience.

The role requires strong leadership, communication, and organizational skills, with the ability to manage schedules, control costs, and ensure safety and compliance across bar,

Qualifications

• Extensive knowledge of food and beverage operations.
• Ability to work evenings, weekends, and holidays.
• Experience supervising hotel/restaurant staff preferred.
• Experience with MICROS POS or similar POS systems.
• Experience in fast-paced, unionized hospitality environment.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities with professionalism.

Responsibilities

• Direct reports: bartenders, servers, In Room Dining staff.
• Lead service team to maintain high standards of service.
• Coordinate with Food & Beverage leadership for standards and operations.
• Oversee scheduling, payroll, and labor deployment.
• Ensure compliance with health, safety, and liquor regulations.
• Maintain cleanliness and presentation of bar and dining areas.
• Conduct departmental training and feedback sessions.
• Address guest concerns with hospitality and service recovery.

Skills

F&B operations

Leadership

Communication

Organizational skills

Problem solving

Staff development

Guest service

Tools

MICROS POS

Job description

The restaurant manager is responsible for the day to day operation and overall performance of the restaurant/bar and In room Dining. The position provides leadership working closely and collaboratively with the Food & Beverage Manager to maintain a high level of service with our guests and maintaining operational standards, compliance with hotel policies and food & beverage controls, health & safety regulations, liquor legislation and the collective agreement.

Responsibilities

• Direct reports: Bartenders, Servers, In Room Dining Order Takers, In Room Dining Runners.
• Work closely and collaboratively with the Food & Beverage leadership team to ensure consistent departmental standards, communication, staffing, service delivery, and operational execution.
• Display professional leadership, integrity, and accountability at all times.
• Maintain a visible management presence on the floor, particularly during peak service periods.
• Lead, motivate, coach, and develop the service team to ensure consistently high service standards.
• Assign daily duties and responsibilities to direct reports and ensure appropriate staffing and workflow throughout each service period.
• Implement, maintain, and uphold opening, closing, and side-duty procedures for all service staff.
• Ensure staff complete all required opening and closing duties to the established hotel standards.
• Maintain the cleanliness, organization, and overall condition of the bar area, storage room, In-Room Dining service area, and upstairs bistro.
• Ensure all areas consistently meet hotel standards for cleanliness, sanitation, organization, presentation, and safety.
• Handle guest interactions, concerns, and complaints with the highest level of hospitality and professionalism, ensuring appropriate service recovery when required.
• Monitor service quality and proactively address operational issues during service.
• Work closely with the Kitchen to coordinate food preparation, presentation, timing, and delivery.
• Hire, train, onboard, coach, and develop service team members to ensure service levels are maintained.
• Provide ongoing feedback and performance coaching to staff
• Advise staff of HR notices, hotel policies, procedures, service standards, and operational expectations.
• Complete monthly beverage inventories accurately and on schedule.
• Requisition liquor, wine, beer, and other operating supplies as required.
• Monitor inventory levels, product usage, waste, and variances to support effective cost control.
• Ensure proper handling of cash, checks, and POS transactions in accordance with hotel procedures.
• Ensure accurate and timely completion of weekly schedules and payroll.
• Manage staffing levels and labour deployment according to business volumes and operational requirements.
• Be familiar with and ensure compliance with the Collective Bargaining Agreement and applicable workplace policies.
• Maintain a high level of cleanliness, sanitation, and safety throughout the restaurant spaces in accordance with health regulations and hotel standards
• Monitor safety conditions and ensure employees adhere to established safety procedures.
• Enforce all applicable provincial liquor legislation, regulations, and responsible alcohol service requirements.
• Plan and facilitate annual departmental meetings and staff training sessions.
• Work collaboratively with other hotel departments to ensure seamless daily operations and an exceptional guest experience.
• Assist with banquets and other operational food & beverage requirements as needed.
• Support initiatives that improve guest satisfaction, operational efficiency, employee performance, and departmental profitability.
• Complete any other duties or tasks assigned by the Hotel Manager and Food & Beverage Leadership
• Work closely with the Kitchen to coordinate food presentation and delivery times.
• Be familiar with the Union agreement to ensure compliance.
• Advise staff of formal policies and procedures.

Specific Qualifications/Requirements

• Excellent knowledge of food and beverage operations
• Must be available to work evenings, weekends, and holidays as required by the operation.
• Previous supervisory or management experience in a hotel, restaurant, bar, or similar hospitality environment preferred.
• Experience with MICROS POS or other restaurant Point-of-Sale (POS) systems is considered an asset.
• Experience working in a fast-paced, unionized hospitality environment is considered an asset.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to effectively lead and motivate a diverse service team in a fast-paced environment.
• Strong knowledge of food and beverage service and guest service standards.
• Knowledge of liquor legislation and responsible alcohol service requirements.
• Ability to manage competing priorities while maintaining a high level of professionalism and attention to detail.
• Ability to work collaboratively with Culinary, Front Office, Housekeeping, and other hotel departments.
• Strong computer, administrative, scheduling, and organizational skills.
• Must be watchful of guest’s potential intoxication and be able to handle difficult situations with subtlety, patience and above all professionalism.
• Must be able to lead team by example, personal effort and professional dedication.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Excellent written and verbal communications skills with co-workers and clients
• Must possess excellent interpersonal skills.
• Ability to stand for long periods of time and walk moderate distances.
• This position will require working a shift between 4pm – 1:30am, including weekends
• Must be physically fit and capable of performing all aspects of the work outlined. Able to lift 25-50 lbs.
• Previous union experience
• Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.
• Great attention to details with high standards of service.
• Food Safety Handlers, Smart Serve, CPR/First Aid and WHMIS Certification
• One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process

Working Conditions

• Shifts are scheduled within a seven-day period. A shift may be assigned at any of the following times: early morning, day and/or evening, weekends and holidays as determined by business requirements. On this basis flexibility and cooperation is required.
• Last minute changes in business volume: including additional business, last minute change in specifications, and or cancellations, may in turn result, in a shorter shift or extended shift, and/or additional shifts.
• One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process

Benefits

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Work Location

In person

One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process