Manager On Duty

One Duck Hospitality Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

RRSP Program

Employee & Family assistance program

Staff discount program

Job summary

One Duck Hospitality Group is seeking a Manager on Duty to oversee daily operations across Hemingway’s, The Pilot, and Bar Wellington. You’ll lead front-of-house teams, manage schedules, and ensure a seamless guest experience during peak times and large events.

The role requires 3–4 years’ management and bartending experience, strong operational skills, and a commitment to service excellence. This full-time position offers advancement across multiple restaurant venues within the group.

Qualifications

• 3–4 years of management and bartending experience.
• Full availability, willing to work late nights and weekends.
• Strong operational expertise and commitment to service excellence.

Responsibilities

• Accurately complete accounting and cash sheets, troubleshoot discrepancies, and ensure financial accuracy.
• Manage daily ordering.
• Be responsible for employee schedules.
• Record spillage, enter invoices, and submit food invoices using Wisk and other invoice systems.
• Manage facility maintenance, report issues, use Evernote for documentation, set up AV equipment, and troubleshoot printers/scanners.
• Maintain detailed daily reports and act as the primary contact for large bookings and special events.
• Properly file incident reports and utilize PER for staff evaluations and performance tracking.
• Manage daily schedules and follow on-call procedures using 7shifts.
• Conduct interviews, lead new hire orientations, and train new team members effectively.
• Actively coach, mentor, and motivate staff to maintain high performance and morale.
• Ensure exceptional guest experiences by performing table touches and addressing customer concerns promptly.
• Organize and execute events efficiently, including platter setup and coordinating staff rosters to meet event demands.
• Assist with expediting food during peak service times
• Provide hands-on support to front-of-house staff throughout shifts
• Answer phones promptly and ensure FOH staff effectively manage calls during service
• Demonstrate strong bartending skills, including knowledge of all drink recipes, and provide bar support when needed

Skills

Bartending

Management

Customer service

Scheduling

Tools

Wisk

Evernote

7shifts

Job description

We are looking for a Manager on Duty to join our team at One Duck Hospitality!

The Manager on Duty will be working for all our three locations - Hemingway’s, The Pilot and Bar Wellington. The Manager on Duty is responsible for overseeing daily operations, ensuring a seamless guest experience, and providing leadership to the front-of-house team. This role provides the opportunity to work across our restaurant locations, gain experience in different hospitality environments, and work with a variety of teams. This role requires strong operational expertise, people management skills, and a commitment to service excellence.

Information about this job posting and our screening process:

• This job posting is for a vacant position at One Duck Hospitality
• Our team uses AI tools to assist with applicant screening
• This is a full-time position.

Key Responsibilities:

• Accurately complete accounting and cash sheets, troubleshoot discrepancies, and ensure financial accuracy
• Manage daily ordering
• Be responsible for employee schedules
• Record spillage, enter invoices, and submit food invoices using Wisk and other invoice systems
• Manage facility maintenance, report issues, use Evernote for documentation, set up AV equipment, and troubleshoot printers/scanners
• Maintain detailed daily reports and act as the primary contact for large bookings and special events
• Properly file incident reports and utilize PER for staff evaluations and performance tracking
• Manage daily schedules and follow on-call procedures using 7shifts
• Conduct interviews, lead new hire orientations, and train new team members effectively
• Actively coach, mentor, and motivate staff to maintain high performance and morale
• Ensure exceptional guest experiences by performing table touches and addressing customer concerns promptly
• Organize and execute events efficiently, including platter setup and coordinating staff rosters to meet event demands
• Assist with expediting food during peak service times
• Provide hands-on support to front-of-house staff throughout shifts
• Answer phones promptly and ensure FOH staff effectively manage calls during service
• Demonstrate strong bartending skills, including knowledge of all drink recipes, and provide bar support when needed

Why work with us?

• RRSP Program to support your financial future
• Employee & Family assistance program
• Staff discount program across One Duck Hospitality Restaurants
• Opportunity to work across our restaurant locations and gain experience with different teams and hospitality environments

Qualifications:

• 3–4 years of management and bartending experience
• Having full availability and willing to work late nights and weekends
• Strong operational expertise
• A commitment to service excellence
• Strong bartending skills, including knowledge of all drink recipes

If you’re looking for a challenging and rewarding role in a growing hospitality group, we’d love to hear from you!