Hospitality Manager

Uccellos; Grand Rapids; On-site; CAD 69,000 - 97,000; Full time

Benefits offered by this job

Complimentary dining experiences for您

Medical, Dental, Vision, Life for Full

Employee Assistance Program

Tuition Discount at Davenport

Weekly paycheck

Leadership development program

Job summary

Uccellos in Grand Rapids, MI, is seeking a Hospitality Manager to lead guest services in a full‑service restaurant environment. You will manage staff, uphold standards for food preparation and service, and drive sales and guest satisfaction during nights and weekends.

The role requires 3+ years in casual dining, strong math and POS skills, and the ability to coordinate events and work with alcohol service. We offer a supportive culture with benefits and development opportunities.

Qualifications

• Must be 21 years of age.
• Ability to communicate and understand the predominant language(s) of the restaurant’s operating area.
• Experience with full-service, casual dining (3+ years).
• Experience with full-service alcohol serving facilities is desirable.
• Excellent basic math skills and ability to operate a POS system.
• Experience with Event Planning is a Plus
• Basic computer knowledge in Microsoft Office and email.
• Must be able to stand for long periods and lift up to 50 pounds.
• Availability on Nights and Weekends.

Responsibilities

• Understand and follow all policies, procedures, standards, guidelines and training programs.
• Ensure guests feel welcome and receive friendly, courteous service at all times.
• Ensure food and products are prepared and served according to recipes, portions, cooking and serving standards.
• Achieve company objectives in sales, service, quality, and cleanliness through training and leadership.
• Manage cash and receipts according to policies and procedures.
• Support team members to maintain guest service standards and efficient operations.
• Develop team members and provide ongoing training.
• Ensure proper receiving of products and adherence to policies.
• Know restaurant policies regarding personnel and operations.
• Comply with all health, safety, and labor regulations.

Skills

Communication

Customer service

Team leadership

Tools

POS system

Microsoft Office

Job description

Job 178911 - Hospitality Manager
Grand Rapids, MI

Duties & Responsibilities: (Including but not limited to)

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed and assist all team members to ensure guest service standards and efficient operations.
• Continually strive to develop the team members in all areas.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and operations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
• Understand completely all policies, procedures, standards, specifications, and guidelines.
• Manage all in house and off site events from the initial Event Request to the conclusion of the event.

Requirements

Qualifications:

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the restaurant’s operating area.
• Have knowledge of service and food and beverage, generally involving at least three years of experience in full service, casual dining.
• Experience with full service alcohol serving facilities is desirable.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Experience with Event Planning is a Plus
• Have basic computer knowledge in Microsoft Office and the use of email.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Availability on Nights and Weekends

Compensation and Benefits

• An outstanding culture with a local, family-owned company
• Complimentary dining experiences at all of our restaurants for you and your guests.
• Medical, Dental, Vision, Life Insurance for Full Time Managers
• Employee Assistance Program
• Tuition Discount at Davenport University
• A weekly paycheck!
• Potential- Our company growth and leadership development program will help you achieve your career goals.