Lead Pub Bartender & Guest Experience Leader

Days-Hospitality-Limited; Calgary; On-site; CAD 42,000 - 56,000; Full time

Job summary

Days-Hospitality-Limited is seeking a Pub Supervisor to lead a beverage and food service team in a hotel pub. You will take orders, advise guests on menu items, and ensure high hospitality standards are met. The role requires leadership, customer service excellence, and strict adherence to alcohol-service regulations.

You will collaborate with the Food and Beverage Manager to promote specials, train staff, and manage daily duties while upholding brand standards across shifts.

Qualifications

• Experience leading a hospitality service team.
• Knowledge of beverage and food menus and upselling opportunities.
• Ability to manage cash handling and point-of-sale transactions.
• Compliance with health and safety policies and alcohol regulations.

Responsibilities

• Take orders accurately and serve food and beverages in a professional and courteous manner.
• Familiar with menu items and provide recommendations and pairings.
• Check IDs and ensure responsible service of alcohol.
• Assist or act as bartender for simple orders and maintain bar area.
• Monitor guest satisfaction and address issues promptly.
• Maintain clean, organized work areas and station setup.
• Manage stock levels and assist with weekly orders.
• Collaborate with leadership to promote specials and events.

Skills

Leadership

Communication

Customer service

Team motivation

Cash handling

Upselling

Conflict resolution

Multitasking

Education

Food Safe certification

Serving It Right (BC)

ProServe (AB)

Smart Serve (ON)

Job description

Days-Hospitality-Limited is seeking a Pub Supervisor to lead a beverage and food service team in a hotel pub. You will take orders, advise guests on menu items, and ensure high hospitality standards are met. The role requires leadership, customer service excellence, and strict adherence to alcohol-service regulations.

You will collaborate with the Food and Beverage Manager to promote specials, train staff, and manage daily duties while upholding brand standards across shifts.