Manager, IT Service Delivery

iA Financial Group; Quebec; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible group insurance

Retirement plan

Employee share purchase plan

Vacation and wellness days

Telemedicine

EFAP

Performance bonus

Job summary

iA Financial Group in Canada is seeking a Manager, IT Service Delivery for the Auto and Home Insurance sector. You will lead the delivery of technology solutions, manage information assets, and support partners in achieving objectives.

You will oversee solution delivery, provide strategic direction, and ensure compliance with standards while collaborating with senior leaders across the organization. A hybrid work model is available within a dynamic, innovation-driven environment.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 15 years of IT experience.
• Extensive experience leading multiple project teams on large-scale initiatives.
• Ability to develop and present business cases for major IT initiatives.
• Strong communication with business leaders and stakeholders; leadership and change management.

Responsibilities

• Serve as the primary IT services contact for the Industrial Alliance, Auto and Home Insurance sector.
• Advise on selection and implementation of IT solutions, including software packages, shared/reusable services, and cloud-based solutions.
• Oversee performance of solution delivery including security, vendors, financial data, project health, production environments, and compliance.
• Lead IT services delivery in alignment with business needs, IT VP objectives, quality standards, timelines, and budgets.
• Ensure compliance with processes, policies, and standards across PM, design, development, procurement, configuration, testing, and compliance.
• Manage business needs, applications, information, data, infrastructure, and services while communicating with leaders.
• Plan and oversee financial, material, and human resources; report performance to senior management.

Skills

Leadership

Project management

Stakeholder management

DevOps/Agile/Lean

Communication

Business case development

Strategic planning

IT budgeting

Vendor management

FR/EN language ability

Education

Bachelor's degree in Computer Science

Job description

Build the Future with Us

Are you passionate about information technology, business solution delivery, and continuous improvement? Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery – Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and supporting business partners in achieving their objectives.

This position offers a unique opportunity to showcase your leadership, strategic vision, and expertise in information technology management. You will thrive in an environment where people, collaboration, performance, and innovation are top priorities, while contributing to large-scale technology initiatives that have a tangible impact on the organization.

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What You Will Accomplish with Us

Manager, IT Service Delivery, you will be at the heart of our mission. Your main responsibilities will include:

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

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What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large-scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency, as the role requires communicating with unilingual English- and French-speaking external vendors on an almost daily basis.

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Why You'll Love Working with Us

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools are available to everyone, enhancing personal effectiveness and supporting organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people can thrive and reach their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• A culture that values human skills, professional growth, and collaboration.
• The chance to contribute to strategic technology initiatives that have a meaningful impact on business needs across the organization.
• A leadership role where you can foster career growth, motivation, and retention among specialized professionals.

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Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program, wellness days, and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Performance bonus and discounts on iA products.

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Still Hesitating?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you.