Manager, IT Service Delivery

ia; Quebec; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible insurance

Retirement plan

Employee share plan

Vacation & wellness days

Telemedicine

EFAP

Performance bonus

Job summary

Industrial Alliance in Quebec seeks a Manager, IT Service Delivery for the Auto & Home Insurance sector. Lead delivery of technology solutions, oversee information assets lifecycle, and partner with business units to meet objectives.

You will drive strategic IT initiatives, ensure compliance, manage budgets and resources, and mentor teams in DevOps, Agile, Lean practices, while communicating with English and French-speaking vendors.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 15 years of information technology experience.
• Experience managing multiple project teams and large-scale projects.
• Experience preparing and presenting business cases for major IT initiatives.
• Strong leadership, learning agility, and change-management skills.

Responsibilities

• Act as the primary IT services contact for the Automotive and Home Insurance sector of IA.
• Advise on selection and implementation of IT solutions, including software acquisitions and cloud-based services.
• Oversee performance of solution delivery, including security, vendors, finances, project health, and compliance.
• Lead IT service deliveries aligned with business needs, VP objectives, quality standards, timelines and budgets.
• Ensure compliance with processes, policies, and standards across PM, design, development and procurement.
• Manage resources and communicate with business leaders; report performance to senior management.

Skills

Leadership

Strategic planning

DevOps

Agile methodologies

Communication skills

Stakeholder management

People development

Education

Bachelor's degree in Computer Science or related field

Job description

Build the Future with Us

Are you passionate about information technology, business solution delivery, and continuous improvement? Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and supporting business partners in achieving their objectives.

This position offers a unique opportunity to showcase your leadership, strategic vision, and expertise in information technology management. You will thrive in an environment where people, collaboration, performance, and innovation are top priorities, while contributing to large-scale technology initiatives that have a tangible impact on the organization.

What You Will Accomplish with Us

Manager, IT Service Delivery, you will be at the heart of our mission. Your main responsibilities will include:

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large-scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency, as the role requires communicating with unilingual English- and French-speaking external vendors on an almost daily basis.

Why You'll Love Working with Us

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools are available to everyone, enhancing personal effectiveness and supporting organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people can thrive and reach their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• A culture that values human skills, professional growth, and collaboration.
• The chance to contribute to strategic technology initiatives that have a meaningful impact on business needs across the organization.
• A leadership role where you can foster career growth, motivation, and retention among specialized professionals.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program, wellness days, and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Performance bonus and discounts on iA products.