Manager, IT Service Delivery

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program

Telemedicine

EFAP

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Canada is seeking a Manager, IT Service Delivery for the Industrial Alliance Auto and Home Insurance sector. You will lead the delivery of IT services, manage asset lifecycles, and support business partners to achieve objectives.

The role requires a bachelor's in CS, 15+ years in IT, strong leadership and budget skills, and fluency in English and French to engage with diverse vendors.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 15 years of IT experience.
• Experience leading multiple project teams and large-scale projects.
• Ability to prepare and present business cases for major IT initiatives.
• Strong relationship management with business leaders and stakeholders.
• Solid knowledge of SDLC, DevOps, Agile, Lean, and IT budgeting.
• Proven leadership, adaptability, communication, and people development skills.
• Insurance industry experience is a plus.
• Intermediate English and advanced French required for vendor communications.

Responsibilities

• Act as primary contact for all IT services for IA Auto and Home Insurance.
• Advise partners on IT solutions including software acquisitions and cloud-based services.
• Oversee performance of solution delivery including security, vendors, finances, and compliance.
• Lead IT service delivery in line with objectives, standards, timelines, and budgets.
• Ensure compliance with processes, policies, and standards across PM, design, development, procurement, testing.
• Manage business needs, applications, data, infrastructure, and services with ongoing communication to leaders.
• Plan and oversee department resources and report performance to senior management.

Skills

Project management

Leadership

Stakeholder management

DevOps

Agile methodologies

Lean principles

Communication skills

People development

Change management

Strategic thinking

Education

Bachelor's degree in Computer Science

Job description

Build the Future with Us

Are you passionate about information technology, business solution delivery, and continuous improvement? Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery – Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and supporting business partners in achieving their objectives.

What You Will Accomplish With Us

Manager, IT Service Delivery, you will be at the heart of our mission. Your main responsibilities will include:

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

What Will Help You Succeed In This Role

We are looking for someone who:

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large-scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency, as the role requires communicating with unilingual English- and French-speaking external vendors on an almost daily basis.

Why You'll Love Working with Us

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools are available to everyone, enhancing personal effectiveness and supporting organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people can thrive and reach their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• A culture that values human skills, professional growth, and collaboration.
• The chance to contribute to strategic technology initiatives that have a meaningful impact on business needs across the organization.
• A leadership role where you can foster career growth, motivation, and retention among specialized professionals.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program, wellness days, and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Performance bonus and discounts on iA products.