Manager, IT Service Delivery

Iaawg; Quebec; On-site; CAD 120,000 - 160,000; Full time

Job summary

iA Financial Group in Canada seeks a Manager, IT Service Delivery for the Industrial Alliance, Auto and Home Insurance sector. You will lead IT service delivery, advise on IT solutions, and ensure compliant, timely project execution across multiple domains.

The role requires 15+ years in IT, a CS-related degree, and strong leadership with English and French proficiency. Hybrid work model and strategic technology initiatives are offered.

Qualifications

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large‑scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency, as the role requires communicating with unilingual English‑ and French‑speaking external vendors on an almost daily basis.

Responsibilities

• Acting as the primary point of contact for IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including integration of software packages, shared and reusable services, and cloud solutions.
• Overseeing the performance of solution delivery, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, IT VP objectives, quality standards, timelines, and budgets.
• Ensuring compliance with processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of the department, and reporting on performance to senior management.

Skills

Leadership

Stakeholder management

DevOps

Agile

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description Build the Future with Us

Are you passionate about information technology, business solution delivery, and continuous improvement? Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery – Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and supporting business partners in achieving their objectives. This position offers a unique opportunity to showcase your leadership, strategic vision, and expertise in information technology management. You will thrive in an environment where people, collaboration, performance, and innovation are top priorities, while contributing to large‑scale technology initiatives that have a tangible impact on the organization.

What You Will Accomplish with Us

As Manager, IT Service Delivery, you will be at the heart of our mission.

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice‑Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large‑scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency, as the role requires communicating with unilingual English‑ and French‑speaking external vendors on an almost daily basis.

Why You'll Love Working with Us

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools are available to everyone, enhancing personal effectiveness and supporting organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people can thrive and reach their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• A culture that values human skills, professional growth, and collaboration.
• The chance to contribute to strategic technology initiatives that have a meaningful impact on business needs across the organization.
• A leadership role where you can foster career growth, motivation, and retention among specialized professionals.

At iA, we believe in potential and value diverse experiences.

Location(s)

• Quebec / 1080, Grande Allee West
• Other Possible Location(s) Montreal / 1981 McGill College Avenue

Company iA Financial Group Posting End Date 2026-08-22

Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto.

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.