Manager, East Dispatch Operations

Bison Transport Inc.; Mississauga; On-site; CAD 85,000 - 120,000; Full time

Job summary

Bison Transport Inc. in Mississauga is seeking a Manager, East Dispatch Operations to lead the East Highway Dispatch team and drive KPI performance. You will coach Driver Managers, Dispatchers and Drivers, ensuring policy, procedures and culture are upheld.

You will analyze KPIs, allocate resources, manage budgets, and collaborate with Planning, Safety and Maintenance to meet objectives. Strong leadership, communication, and HR skills are essential.

Qualifications

• 3-5 years in a similar leadership role managing day-to-day operations.
• Understanding of Bison Transport policy, procedures, objectives and culture.
• Excellent HR skills: coaching, mentoring, performance management.
• Strong communication, leadership and organizational skills.

Responsibilities

• Lead and support the East Highway Dispatch team, including Driver Managers, Dispatchers, Company Drivers, and Owner Operators.
• Monitor and analyze operational KPIs, coach teams for success, and drive continuous improvement initiatives.
• Oversee daily fleet operations, equipment utilization, and fleet performance to maximize efficiency and meet business objectives.
• Provide leadership, training, performance coaching, and ongoing development support for employees and drivers.
• Participate in hiring and rehiring decisions and contribute to workforce planning and performance management activities.
• Ensure compliance with company policies, procedures, safety standards, and regulatory requirements.
• Develop, maintain, and enhance operational programs through data analysis, reporting, and process improvement initiatives.
• Manage operational budgets, control costs, and identify opportunities to improve productivity and service performance.
• Collaborate with Planning, Account Management, Safety, Maintenance, Driver Services, and other stakeholders to achieve operational goals.
• Serve as a resource for operational troubleshooting and support day-to-day transportation activities.

Skills

Leadership

Coaching

Communication

Project planning

Multi-tasking

Job description

The primary objective of the Manager, East Dispatch Operations , is to ensure the Highway Fleet is performing at the highest level possible. You will accomplish this through measuring KPI’s, analyzing KPI’s and Coaching for success. The direct team includes Driver (People) Managers, Dispatchers and our Drivers. You will uphold corporate policy, procedure, direction and culture; ensuring program objectives/goals are met. This must be accomplished by effective written and oral communication, cultivation of both internal and external relationships, and providing leadership, supervision, and support.

As a Manager, you will ensure team members work towards established goals/programs. You will provide input to the Management Team and Executive into the establishment of goals /programs and provide continuing assessment of established goals/programs by recognizing current and potential issues and needs, as well as competitive advantages and disadvantages. Through consultation with the Director, East Operations, you will allocate and arrange the necessary resources. You will provide continuity and momentum as well as being flexible in allowing for changes of direction. There is some authority that you will hold uniquely within the team, and you must exercise this to help the team work to meet communicated objectives. You must ensure that ideas receive a fair hearing and that your team knows and understands the outcome.

Responsibilities:

• Lead and support the East Highway Dispatch team, including Driver Managers, Dispatchers, Company Drivers, and Owner Operators.
• Monitor and analyze operational KPIs, coach teams for success, and drive continuous improvement initiatives.
• Oversee daily fleet operations, equipment utilization, and fleet performance to maximize efficiency and meet business objectives.
• Provide leadership, training, performance coaching, and ongoing development support for employees and drivers.
• Participate in hiring and rehiring decisions and contribute to workforce planning and performance management activities.
• Ensure compliance with company policies, procedures, safety standards, and regulatory requirements.
• Develop, maintain, and enhance operational programs through data analysis, reporting, and process improvement initiatives.
• Manage operational budgets, control costs, and identify opportunities to improve productivity and service performance.
• Collaborate with Planning, Account Management, Safety, Maintenance, Driver Services, and other stakeholders to achieve operational goals.
• Serve as a resource for operational troubleshooting and support day-to-day transportation activities.

Qualifications:

• 3-5 years in a similar leadership role managing day-to-day operations. Transportation industry would be considered an asset.
• Firm understanding of, and the ability to, implement Bison Transport’s policy, procedure, objectives and culture.
• Excellent human resource skills: coaching, mentoring, performance management.
• Strong communication skills: excellent oral, written and presentation skills, as well as adult learning techniques.
• Strong leadership skills: teamwork, delegation.
• Strong organizational skills: time management, project planning, multi-tasking.
• Excellent problem-solving ability.
• Experience and knowledge of safety and compliance issues, as they pertain to road transportation.
• Efficient record keeping ability.
• Progressive knowledge of the transportation industry includes competition and trends.

This job is classified under NOC Code: 70020

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.