Fleet Dispatcher, LCV (Turnpike)

Bison Transport Inc FT Office; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Bison Transport Inc. in Winnipeg, MB is seeking a Fleet Dispatcher for our LCV fleet. You will coordinate day-to-day driver activity, monitor the fleet, distribute and update information, and collaborate with drivers and customers to resolve issues promptly.

Ideal candidates bring dispatch experience, strong communication, excellent organizational skills, and a track record of timely decision making. This full-time role operates on a continental shift from 06:00 to 18:00 and offers opportunities

Qualifications

• Must have dispatch experience in order to be considered for this role.
• Significant experience providing customer service in a similar work environment.
• Strong organization, communication and timeliness.
• Proven attention to detail, planning and problem solving abilities.
• Ability to multitask and thrive in a fast-paced setting.

Responsibilities

• Dispatch communications for driver performing duties, aligning with company and customer requirements.
• Handle satellite and telephone messages within assigned and overflow queues.
• Identify, document and report situations requiring review by others for action and record keeping.
• Collaborate with drivers and the company to resolve day-to-day issues.
• Undertake other duties as assigned.

Skills

Dispatch experience

Customer service

Excellent communicator

Timeliness

Attention to detail

Problem solving

Multitasking

Interpersonal skills

Analytical thinking

Team collaboration

Job description

The Fleet Dispatcher, LCV will execute the day to day activity of their assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You are responsible for identifying and participating in the resolution of issues relating to day to day activity of the driver. You must also be well organized, be an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Responsibilities:

• Dispatch - This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management - The handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting - This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution - This involves working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.
• Other duties that may be assigned from time to time, on a daily or permanent basis

Our ideal candidate will possess the following qualifications

• You must have dispatch experience in order to be considered for this role
• Dedicated experience providing customer service in a similar work environment
• Well organized, an excellent communicator and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving and planning abilities
• Ability to multitask and to thrive in a fast-paced environment
• Excellent interpersonal and communication skills
• Proven analytical and critical thinking skills
• Excellent problem solving abilities

This position is subject to a Continental Shift, 06:00 - 18:00. This job is classified under NOC Code: 14404.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.