Night Operations

Bison Transport Inc FT Office; Mississauga; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Coaching & training

Healthy work-life balance

Meaningful work

Wellness program

Job summary

Bison Transport Inc is seeking a Night Operations professional to oversee Dispatch, Planning and Customer Service for the assigned shift. You will identify and resolve after-hours issues, prioritize by urgency, and coordinate with Dispatch, Planning and other units to ensure customer and driver satisfaction.

This role requires prior dispatch experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have prior dispatch experience.
• Dedicated experience providing customer service in a similar work environment.
• Well organized with excellent communication and timeliness.

Responsibilities

• Identify and resolve all after-hours operational issues.
• Prioritize tasks by urgency and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other units to ensure satisfaction.
• Manage after-hours communications (phone, email, in person) for City and Highway operations.
• Document and report customer service, planning and driver issues to relevant departments.
• Provide excellent customer service according to Bison standards.

Skills

Dispatch experience

Customer service

Organized

Excellent communicator

Job description

The Night Operations position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness. Specific Responsibilities include: Identify and resolve all non-routine, time-bound operational issues occurring after-hours. Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly. Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction. Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations. Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel. Manage all incoming inquiries and provide excellent customer service according to Bison standards.

Our Ideal Candidate will possess: Must have prior dispatch experience in order to be considered for this role. Dedicated experience providing customer service in a similar work environment. Well organized, an excellent communicator, and have a keen sense of timeliness. Demonstrated attention to detail, communication, problem solving, and planning abilities. Ability to multitask and to thrive in a fast-paced environment. Excellent interpersonal and communication skills. Proven analytical and critical thinking skills. Excellent problem-solving abilities.

This position follows a 4x4 Night shift schedule: 18:00 - 06:00.

This job is classified under NOC Code: 14404

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.