Fleet Dispatcher, LCV (Turnpike)

Bison Transport Inc.; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

Bison Transport Inc. is seeking a Fleet Dispatcher, LCV to coordinate day-to-day activities for the driver fleet in Winnipeg.

The role emphasizes timeliness, excellent communication and strong organizational skills to distribute, receive and update information. The ideal candidate has dispatch experience, customer service background, and proven abilities in multitasking, problem solving and planning within a fast-paced environment.

Qualifications

• Dispatch experience is required.
• Dedicated customer service experience in a similar environment.
• Well organized with strong timeliness.
• Attention to detail, communication, problem solving and planning abilities.
• Ability to multitask in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proven analytical and critical thinking skills.
• Strong problem solving abilities.

Responsibilities

• Dispatch and transmit/receive information relevant to the driver and customer requirements.
• Manage driver satellite messages or calls within assigned and overflow queues.
• Recognize, document and communicate situations for action and record keeping.
• Collaborate to resolve day-to-day issues for the driver and company.
• Perform other duties as assigned on a daily or permanent basis.

Skills

Dispatch experience

Customer service

Organized

Timeliness

Attention to detail

Multitasking

Interpersonal skills

Analytical thinking

Critical thinking

Problem solving

Job description

The Fleet Dispatcher, LCV will execute the day to day activity of their assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You are responsible for identifying and participating in the resolution of issues relating to day to day activity of the driver. You must also be well organized, be an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Responsibilities:

• Dispatch - This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management - The handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting - This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution -This involves working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.
• Other duties that may be assigned from time to time, on a daily or permanent basis

Our ideal candidate will possess the following qualifications

• You must have dispatch experience in order to be considered for this role
• Dedicated experience providing customer service in a similar work environment
• Well organized, an excellent communicator and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving and planning abilities
• Ability to multitask and to thrive in a fast-paced environment
• Excellent interpersonal and communication skills
• Proven analytical and critical thinking skills
• Excellent problem solving abilities

This position is subject to a Continental Shift, 06:00 - 18:00.

This job is classified under NOC Code: 14404.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.