Night Operations

Bison Transport Inc.; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Bison Transport Inc. is seeking an organized Night Operations professional to oversee Dispatch, Planning and Customer Service for the overnight shift in Mississauga. You will identify and resolve time-sensitive issues, coordinating with key teams to ensure high service levels and driver satisfaction.

The role emphasizes clear communication, timely decisions, and proactive problem-solving to support the broader operations network during after-hours.

Qualifications

• Prior dispatch experience required.
• Experience providing customer service in a similar environment.
• Strong organization and timely communication skills.
• Ability to multitask in a fast-paced setting.
• Excellent interpersonal and analytical thinking abilities.

Responsibilities

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours.
• Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other units to ensure customer and driver satisfaction.
• Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations.
• Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel.
• Manage all incoming inquiries and provide excellent customer service according to Bison standards.

Skills

Dispatch experience

Customer service

Multitasking

Communication

Attention to detail

Job description

The Night Operations position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

Responsibilities:

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours
• Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly
• Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction
• Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations
• Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel
• Manage all incoming inquiries and provide excellent customer service according to Bison standards

Qualifications:

• Must have prior dispatch experience in order to be considered for this role
• Dedicated experience providing customer service in a similar work environment
• Well organized, an excellent communicator, and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving, and planning abilities
• Ability to multitask and to thrive in a fast-paced environment
• Excellent interpersonal and communication skills
• Proven analytical and critical thinking skills
• Excellent problem-solving abilities

This position is subject to a 4on 4off 18:00-06:00 schedule.

This job is classified under NOC Code: 14404

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.