Manager, Customer Trust, Premier Support and Audit

TRSS; Toronto; Hybrid; CAD 150,000 - 185,000; Full time

Job summary

A leading legal technology firm in Toronto is seeking a candidate to lead its Premier Support and Customer Audit teams. This role involves acting as a trusted advisor on security and compliance matters while managing customer audit responses and fostering a collaborative culture. With a salary of up to $184,600, this position offers opportunities for career advancement and flexible hybrid work arrangements. Strong consulting experience and excellent communication skills are essential for success in this role.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Volunteer opportunities

Qualifications

• 5-7+ years of experience in consulting, with exposure to IT audit, GRC, or compliance advisory.
• Strong understanding of audit processes and common frameworks (SOC 2, ISO 27001, NIST).
• Proven ability to build relationships and communicate effectively with customers at all levels.

Responsibilities

• Lead and develop the Premier Support and Customer Audit teams, fostering a collaborative and customer-focused culture.
• Act as a trusted advisor to customers on security, compliance, and audit matters.
• Manage customer audit responses, support engagements, and escalations to ensure timely delivery.

Skills

Consulting experience

IT audit exposure

Strong communication

Job description

Employer Industry: Legal and Compliance Technology

Why consider this job opportunity

• Salary up to $184,600
• Opportunity for career advancement and growth within the organization
• Hybrid work model with flexibility for remote work
• Comprehensive benefits package, including flexible vacation and mental health days
• Supportive workplace policies that promote work-life balance
• Chance to make a positive impact in your community through volunteer opportunities

What to Expect (Job Responsibilities)

• Lead and develop the Premier Support and Customer Audit teams, fostering a collaborative and customer-focused culture
• Act as a trusted advisor to customers on security, compliance, and audit matters
• Manage customer audit responses, support engagements, and escalations to ensure timely delivery
• Collaborate with cross-functional teams to resolve customer concerns and enhance processes
• Monitor customer feedback and program metrics to drive continuous improvement

What is Required (Qualifications)

• 5-7+ years of experience in consulting, with exposure to IT audit, GRC, or compliance advisory
• Strong understanding of audit processes and common frameworks (SOC 2, ISO 27001, NIST)
• Proven ability to build relationships and communicate effectively with customers at all levels
• Experience leading or developing teams in a customer-facing environment
• Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications)

• Relevant certifications (CISA, CISM, CISSP, or similar) are a plus but not required
• Comfortable managing multiple priorities and working across functions

#LegalTech #CustomerSupport #CareerGrowth #HybridWork #WorkLifeBalance

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.