Manager, Accommodations Services

The University of Alberta; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

The University of Alberta is seeking a Manager of Accommodation Services to lead and inspire the Accommodation Services team within the Office of Accessibility & Accommodations. This role ensures coordinated, timely, student-centred support for disabled students and those requiring academic accommodations across campus.

Based on university policies and applicable legislation, the Manager will drive service quality, staff development, workflow improvements, and awareness of accessibility programs

Job description

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodation Services provides operational and staff leadership for Accommodation Services within the Office of Accessibility & Accommodations. The position is responsible for ensuring the effective coordination, delivery, and continuous improvement of accommodation-related services that support disabled students and students requiring academic accommodations across the institution.

Working within institutional policies, relevant legislation, and the university's commitments to accessibility, equity, inclusion, and student success, the Manager oversees a diverse service portfolio that includes communication access, assistive technology, alternate format materials, educational assistant supports, accessibility-related equipment and lending programs, and related student-facing services. The position ensures that services are delivered in a timely, consistent, student-centred, and legally compliant manner, while balancing operational demands, staff capacity, budgetary requirements, and evolving student needs.

The Manager contributes to the university by strengthening the quality, reliability, and responsiveness of accommodation services; supporting staff development and effective team functioning; improving workflows and service standards; and advancing awareness of accessibility and accommodation processes across campus and community contexts.