Manager, Accommodations Advising

University of Alberta Careers; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

University of Alberta Careers is seeking a Manager of Accommodations Advising to lead the university's accommodation advising function at North Campus, Edmonton. You will oversee staff, ensure timely, respectful, and legally compliant service from intake to review, and drive continuous improvement in accommodations processes.

You will collaborate with students, instructors, faculties, and service partners to maintain student-centered, policy-compliant practices aligned with the university's duty

Responsibilities

• Provide leadership, supervision, and direction for the accommodation advising function.
• Ensure students receive timely, respectful, and legally compliant service from intake through assessment, accommodation planning, implementation, review, and referral.
• Oversee accommodation specialist staff and support advising practices, workload management, and case consultation.
• Support interpretation and application of institutional policy, relevant legislation, privacy requirements, and best practices in disability accommodation.
• Collaborate with students, instructors, faculties, staff, service partners, and other managers to ensure student-centered and administratively sound processes.

Job description

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodations Advising provides leadership, supervision, service oversight, and operational direction for the university’s accommodation advising function. The position is responsible for ensuring that students seeking academic accommodations receive timely, consistent, respectful, and legally compliant service from the point of intake through assessment, accommodation planning, implementation, review, and referral.

Operating within the office of Accessibility& Accommodations, the Manager oversees the work of accommodation specialist staff who support students with disabilities and other accommodation-related needs. The position provides day-to-day leadership for advising practices, staff development, workload management, case consultation, service standards, documentation practices, and continuous improvement. The Manager also supports appropriate interpretation and application of institutional policy, relevant legislation, procedural fairness, privacy requirements, and best practices in disability accommodation.

The position contributes to the university by supporting equitable access to academic participation, addressing legal risk, reducing barriers for students, promoting consistency in accommodation decision-making, and strengthening the quality, credibility, and responsiveness of accommodation services. The Manager works closely with students, instructors, faculties, staff, service partners, and other managers within Accessibility & Accommodations to ensure that accommodation processes are student-centred, administratively sound, and aligned with the university’s duty to accommodate.