Manager, Accommodated Exams

University of Alberta Careers; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

The University of Alberta Careers is seeking a Manager of Accommodated Exams to provide operational leadership for the university’s accommodated exam program. Based at North Campus, Edmonton, you will ensure timely, confidential, and compliant services for students with approved exam accommodations, while upholding academic integrity and instructor confidence.

You will supervise continuing staff and a large pool of casual proctors, oversee the full exam cycle, and drive continuous improvement in

Qualifications

• Experience in managing exams or assessment services is preferred.
• Knowledge of disability accommodation processes and university policies.
• Strong communication and collaboration with instructors and staff.

Responsibilities

• Oversee the accommodated exam cycle from requests to post-exam follow-up.
• Provide direct supervision to casual proctoring staff and oversee ongoing operations.
• Ensure compliance with privacy, confidentiality, and academic integrity requirements.
• Lead service quality improvements and coordinate scheduling with faculties and departments.

Skills

Staff supervision

Risk management

Privacy & confidentiality

Student-focused service

Job description

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodated Exams provides operational leadership, staff supervision, risk management, and service oversight for the university’s accommodated exam program. The position is responsible for ensuring that students with approved exam accommodations receive timely, accurate, confidential, and legally compliant exam services, while also maintaining academic integrity and instructor confidence in the exam administration process.

Operating within the office of Accessibility & Accommodations, the Manager oversees the full accommodated exam cycle, including student exam requests, instructor exam details, scheduling, exam preparation, administration, invigilation, proctoring procedures, service quality, and post-exam follow-up. The position manages high-volume and time-sensitive operations that affect students, instructors, faculties, departments, and central administrative units across the university.

The Manager provides direct supervision and operational leadership to both continuing staff and a large complement of casual proctoring staff. The role requires strong knowledge of disability accommodation processes, exam administration, university policy, student service, privacy and confidentiality, staff supervision, scheduling, and continuous improvement. The Manager contributes to the university by ensuring equitable access to assessment while protecting the integrity, reliability, and credibility of university examinations.