Manager, Accommodations Services

University of Alberta; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

University of Alberta in Edmonton is seeking a Manager of Accommodation Services to lead Accommodation Services within the Office of Accessibility & Accommodations. You will oversee operations, staff, and the delivery of services that support disabled students and those needing academic accommodations.

Working within university policies and relevant legislation, you will drive continuous improvement of communication access, assistive technology, educational supports, and related lending programs

Responsibilities

• Provide operational and staff leadership for Accommodation Services within the Office of Accessibility & Accommodations.
• Coordinate, deliver, and improve accommodation-related services for disabled students and those needing academic accommodations across the university.
• Ensure services are delivered in a timely, student-centred, and legally compliant manner while balancing budget, staffing, and evolving student needs.
• Foster staff development and effective teamwork, improve workflows and service standards, and raise awareness of accessibility processes across campus.

Job description

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodation Services provides operational and staff leadership for Accommodation Services within the Office of Accessibility & Accommodations. The position is responsible for ensuring the effective coordination, delivery, and continuous improvement of accommodation-related services that support disabled students and students requiring academic accommodations across the institution.

Working within institutional policies, relevant legislation, and the university's commitments to accessibility, equity, inclusion, and student success, the Manager oversees a diverse service portfolio that includes communication access, assistive technology, alternate format materials, educational assistant supports, accessibility-related equipment and lending programs, and related student-facing services. The position ensures that services are delivered in a timely, consistent, student-centred, and legally compliant manner, while balancing operational demands, staff capacity, budgetary requirements, and evolving student needs.

The Manager contributes to the university by strengthening the quality, reliability, and responsiveness of accommodation services; supporting staff development and effective team functioning; improving workflows and service standards; and advancing awareness of accessibility and accommodation processes across campus and community contexts.