Mall Store Store Manager (Endy) - Carrefour Laval

Bed Bath & Beyond; Laval (administrative region); On-site; CAD 38,000 - 64,000; Full time

Benefits offered by this job

Medical & dental benefits

Profit sharing program

Wellness credit

Employee discount on Endy products

Tuition reimbursement

Volunteer day off

Job summary

Endy, a Canadian ecommerce sleep products leader, is hiring for a full-time Sales Associate role in Laval. You will drive growth, motivate the sales team, and manage P&L whilst delivering best-in-class customer experiences.

Prepare to address escalated inquiries, oversee inventory levels, and maintain store standards to reflect Endy’s brand values. We value 2+ years of sales experience and a passion for people and sales.

Qualifications

• 2+ years of sales experience in retail or ecommerce.
• Ability to excel in a team selling environment.
• Ambitious, charismatic and passionate about people and sales.
• Strong business acumen to achieve sales and customer service goals.
• Proven leadership in motivating and developing a sales team.
• Excellent interpersonal, communication, problem-solving, time management and organizational skills.

Responsibilities

• Drive growth and strategic initiatives to maximize sales and revenue potential.
• Motivate and provide clear direction, priorities and communication to the team.
• Be responsible for P&L performance, monitoring inventory levels.
• Enhance customer experience by building relationships and aligning with brand values.
• Address escalated customer inquiries and resolve issues.
• Manage, coach, and develop the sales team and foster empowerment.
• Maintain staffing schedules and respond to changes in traffic trends.
• Ensure store standards, health and safety, product presentation, replenishment.

Skills

Sales experience

Team selling

Leadership

Business acumen

Interpersonal skills

Communication

Time management

Organizational skills

Tech savvy

Zendesk

Shopify

Google Suite

Mac

Tools

Shopify

Zendesk

Google Suite

Mac OS

Job description

Endyis a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters inToronto and is one of Canada's largest direct online-only mattress stores. The brand’s mission -- to help all Canadians get a better night’s sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018,Endy was acquiredbySleep Country Canadaand with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.

In this current open role, you will:

• Drive the growth andstrategic initiatives as well as maximizingthe sales efficiency and revenue potential of Sales Associates
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved
• Be responsible for the P&L performance,monitoring and assessing inventory levels
• Enhance the customer experience through building relationships and connecting them to our brand and brand values
• Addressing any escalated customer inquiries
• Manage, coach, trainand developthe sales team and foster an environment of inspiration and empowerment
• Maintain staffing schedules and being responsive to any changes in business or traffic trends
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping)
• Provide best-in-class customer experience, helping customers with their inquiries

The Qualifications and Experience we like to see:

• At least 2+ years' sales experience, a record of strong store sales and demonstrated performance
• Excel in a team selling environment
• Ambitious, charismatic and passionate about people and sales
• A strong business acumen with the ability to achieve sales and deliver a great customer service experience
• Demonstrated leadership skills in motivating and developing a sales team
• Excellentinterpersonal, communication, problem-solving time management and organizational skills
• Ability to develop strong relationships and trust with both internally and externally
• Tech savvy; it is an asset if knowledgeable in Mac and Google Suite systems, Zendesk or other help desk system, familiarity with Shopify or online store management systems
• Available to work days, evenings and weekends

Why members of our Sales team love here:

• This is a current open full-time industry leading position that offers a base salary pluscompetitive commission as well as monetary bonusesfor meeting monthly targets.There are no limits to your earning potential
• No caps on Commission; Monetary Bonuses.
• Diverse and inclusive work environment
• We will invest in you and provide extensive sales training on our products and services
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023by Waterstone Human Capital

Additional Information:

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.