Mall Store Store Manager (Endy) - Carrefour Laval

Dormez-vous; Laval (administrative region); On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Base salary + commission

Monetary bonuses for monthly targets

Medical and dental benefits

Wellness credit up to $250

Associate discount on sleep products

Tuition reimbursement program

Volunteer day off

Job summary

Sleep Country Canada is seeking a Sales Associate to join our Laval team, contributing to growth and delivering exceptional customer experiences. You will lead, coach and collaborate with the sales team to maximize revenue while maintaining store standards and brand integrity.

In this role you’ll drive sales, manage schedules, and support inventory control, helping customers find the right sleep products and ensuring a seamless shopping experience across shifts.

Qualifications

• 2+ years of sales experience with a track record of strong store performance.
• Excel in a team selling environment and drive results.
• Ambitious, charismatic and passionate about people and sales.
• Strong business acumen to achieve sales and deliver customer service excellence.
• Proven leadership skills in coaching and developing a sales team.
• Excellent communication, problem‑solving and time management abilities.
• Ability to build trust with internal and external stakeholders.
• Tech savvy; familiarity with Mac, Google Suite, Zendesk, Shopify or similar systems.
• Availability to work days, evenings and weekends.

Responsibilities

• Drive growth and strategic initiatives to maximize sales efficiency and revenue of Sales Associates.
• Motivate and provide clear direction, priorities and communication to the team.
• Be responsible for P&L performance, inventory monitoring and replenishment.
• Enhance customer experience by building relationships and aligning with brand values.
• Address escalated customer inquiries and resolve issues.
• Coach, train and develop the sales team; foster inspiration and empowerment.
• Maintain staffing schedules and respond to business or traffic changes.
• Ensure store standards: health and safety, product presentation, housekeeping.
• Provide best‑in‑class customer experience; assist customers with inquiries.

Skills

Sales experience

Interpersonal skills

Team leadership

Business acumen

Availability weekends

Education

High school diploma or equivalent

Tools

Google Suite

Zendesk

Shopify knowledge

Excel

Job description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30‑year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world‑class customer experience, our communities and diverse best‑in‑class team to be Canada’s leading sleep partner.

We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.

Description D'emploi

Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada’s largest direct online‑only mattress stores. The brand’s mission – to help all Canadians get a better night’s sleep – extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5‑star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.

In This Current Open Role, You Will

• Drive the growth and strategic initiatives as well as maximizing the sales efficiency and revenue potential of Sales Associates
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved
• Be responsible for the P&L performance, monitoring and assessing inventory levels
• Enhance the customer experience through building relationships and connecting them to our brand and brand values
• Addressing any escalated customer inquiries
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment
• Maintain staffing schedules and being responsive to any changes in business or traffic trends
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping)
• Provide best‑in‑class customer experience, helping customers with their inquiries

The Qualifications And Experience We Like To See

• At least 2+ years' sales experience, a record of strong store sales and demonstrated performance
• Excel in a team selling environment
• Ambitious, charismatic and passionate about people and sales
• A strong business acumen with the ability to achieve sales and deliver a great customer service experience
• Demonstrated leadership skills in motivating and developing a sales team
• Excellent interpersonal, communication, problem‑solving time management and organizational skills
• Ability to develop strong relationships and trust with both internally and externally
• Tech savvy; it is an asset if knowledgeable in Mac and Google Suite systems, Zendesk or other help desk system, familiarity with Shopify or online store management systems
• Available to work days, evenings and weekends

Why Members Of Our Sales Team Love Here

• This is a current open full-time industry leading position that offers a base salary plus competitive commission as well as monetary bonuses for meeting monthly targets. There are no limits to your earning potential
• No caps on Commission; Monetary Bonuses.
• Diverse and inclusive work environment
• We will invest in you and provide extensive sales training on our products and services
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Additional Information

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.