Maitre d'hotel - Restaurant Benjamin

Gray Collection; Montreal; Presencial; CAD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Gray Collection in Montreal, QC seeks a Maitre d'hotel to coordinate dining room operations and supervise the service team. You will play a pivotal role in guest reception and the overall customer experience.

You will ensure smooth service, authorize guest accommodations, and collaborate closely with the kitchen and service staff to uphold high standards. Fluency in French and English is required.

Formación

• Three years of experience as Maitre d'hôtel or similar role.
• Fluent in French and English.
• Knowledge of restaurant software systems (Micros, OpenTable a plus).
• Strong teamwork and leadership abilities.
• Self-motivated with initiative.
• Flexible schedule including days, evenings, weekends.
• Excellent customer service and communication skills.

Responsabilidades

• Ensure proper service planning based on anticipated guest volume.
• Assist in supervising staff during service.
• Maintain ongoing communication with the kitchen to ensure smooth service operations.
• Support service activities as needed.
• Ensure guest satisfaction during and after service.
• Handle guest complaints when necessary.
• Assist in inventory management.
• Act as the person in charge of the establishment in the absence of the Restaurant Manager.
• Complete all required administrative tasks.

Conocimientos

Teamwork

Customer service

Leadership

Initiative

Communication

Flexibility

Bilingual (French/English)

Educación

Restaurant management training

Herramientas

Micros

OpenTable

Descripción del empleo

The Maitre d'hotel reports to the Restaurant Manager. Their role is to coordinate all dining room operations within the restaurant. They assist in supervising the service team and play a key role in guest reception and the overall customer experience.

RESPONSIBILITIES

• Ensure proper service planning based on anticipated guest volume;
• Assist in supervising staff during service;
• Maintain ongoing communication with the kitchen to ensure smooth service operations;
• Support service activities as needed;
• Ensure guest satisfaction during and after service;
• Handle guest complaints when necessary;
• Assist in inventory management;
• Act as the person in charge of the establishment in the absence of the Restaurant Manager;
• Complete all required administrative tasks.

QUALIFICATIONS

• Training in restaurant management, an asset;
• Minimum of three (3) years of experience as a Maitre d'hotel or in a similar position;
• Good knowledge of restaurant software systems (Micros and OpenTable are assets);
• Strong interest in teamwork;
• Excellent customer service skills;
• Demonstrated leadership abilities;
• Self-motivated with a strong sense of initiative;
• Flexible availability, including days, evenings, and weekends;
• Excellent communication skills in both French and English, spoken and written.