Banquet Captain / Supervisor - Restaurant Benjamin

Gray Collection; Montreal; On-site; CAD 42,000 - 60,000; Full time

Job summary

Gray Collection in Montreal, QC is seeking a Restaurant Supervisor to oversee daily operations and ensure exceptional guest experiences. You will supervise team members, coordinate with the kitchen, and maintain high service standards in a fast-paced dining environment.

The ideal candidate brings 2–3 years in a similar role, strong leadership and communication skills, and a proactive, customer-focused mindset. This position is primarily on-site with flexible hours as needed.

Qualifications

• 2–3 years of experience in a similar role.
• Restaurant management training is an asset.
• Strong customer service skills.
• Leadership and excellent communication skills.
• Self-motivated with a strong sense of initiative.
• Flexible availability.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Ensure proper service planning based on anticipated guest volume.
• Inspect the dining room to ensure all setups and preparations meet standards.
• Supervise and support staff members.
• Maintain ongoing communication with the kitchen to ensure smooth and efficient service.
• Ensure guest satisfaction during and after service.
• Handle guest complaints when necessary.
• Participate in inventory management.
• Act as the person in charge of the establishment in the absence of the Restaurant Manager.

Skills

2-3 years exp

Leadership

Customer service

Communication

Initiative

Flexibility

Education

Restaurant management training

Tools

MS Office

Job description

The Supervisor reports to the Restaurant Manager and assists in overseeing the restaurant’s daily operations. They supervise team members and play a key role in delivering an exceptional guest experience.

RESPONSIBILITIES:

• Ensure proper service planning based on anticipated guest volume;
• Inspect the dining room to ensure all setups and preparations meet standards;
• Supervise and support staff members;
• Maintain ongoing communication with the kitchen to ensure smooth and efficient service;
• Ensure guest satisfaction during and after service;
• Handle guest complaints when necessary;
• Participate in inventory management;
• Act as the person in charge of the establishment in the absence of the Restaurant Manager.

QUALIFICATIONS:

• 2 to 3 years of experience in a similar role;
• Restaurant management training (an asset);
• Strong customer service skills;
• Leadership and excellent communication skills;
• Self-motivated with a strong sense of initiative;
• Flexible availability;
• Proficiency in Microsoft Office Suite applications.