Associate, Operations II - Mail & Distribution

0000050007 Royal Bank of Canada; Toronto; On-site; CAD 37,000 - 52,000; Full time

Job summary

Royal Bank of Canada in Toronto, ON is seeking an Office Clerk to perform daily oversight on complex processes, provide analysis, and deliver customer service support for exception-based tasks. You will review and record data in centralized systems and assist in resolving inquiries across business units.

The role emphasizes accuracy, collaboration, and process improvements within a fast-paced, onsite environment. Relevant banking or securities experience is valued.

Qualifications

• Prior experience in securities, banking, technology, or related industry.
• High school diploma or equivalent OR university degree with related experience.

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex processes within a specific Operations department.
• Liaise with other Operation’s departments and external customers to resolve questions and obtain information.
• Suggest process improvements to reduce risk and increase efficiency.
• Review, verify, and record data in technology systems as required by department procedures.
• Train and guide other team members as needed.

Skills

Customer service

Data entry

Analytical thinking

Job description

Title: Office Clerk

Location: Toronto, ON (Onsite)

Duration: Months

What is the opportunity.

The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, Client Business Units, external customers or industry participants.

Daily Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments,Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
• Train and act as a resource for other Operation’s team members.

Must Have

• year prior securities, banking, technology industry and/or job specific related industry
• -year degree from an accredited university or equivalent OR High school diploma or equivalent AND years of securities, banking, technology and/or job specific industry experience

Nice to Have

• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work independently and within a team environment

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. “We use AI in our Hiring processes”