Luxury Sales Support Associate — Flexible Schedule

Tapestry, Inc.; Burlington; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences and inclusive service. We seek a Sales Support Associate to warmly welcome clients, manage transactions, and keep the sales floor organized while assisting team members to ensure smooth store operations.

The role emphasizes accurate cash handling, stock processing, and proactive customer assistance in a fast-paced luxury environment. Flexibility for varied shifts is required.

Qualifications

• 1+ retail experience (cashier/stock/sales) in luxury retail is preferred.
• Knowledge of fashion trends and competitive marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Customer service

English proficiency

Cash handling

Multitasking

Communication skills

Tools

Cash registers

iPad/Mobile POS

Price release sheets

Job description

Coach is a global fashion house known for luxury retail experiences and inclusive service. We seek a Sales Support Associate to warmly welcome clients, manage transactions, and keep the sales floor organized while assisting team members to ensure smooth store operations.

The role emphasizes accurate cash handling, stock processing, and proactive customer assistance in a fast-paced luxury environment. Flexibility for varied shifts is required.