Luxury Sales Associate (Full-Time)

The SWATCH Group; Toronto, Calgary; On-site; CAD 25,485 - 32,373; Full time

Benefits offered by this job

Health benefits (dental & vision)

Life insurance

RRSP contributions with company match

Company discount

Job summary

The Swatch Group in Toronto is seeking a Luxury Sales Associate who will act as an Omega Brand Ambassador, delivering exceptional service and showcasing timepiece knowledge. You will drive sales while representing the Omega brand with professionalism and enthusiasm.

This full-time role offers an hourly wage of CAD 18.50–23.50 plus a monthly performance bonus, with benefits such as health, dental, and RRSP company matching.

Qualifications

• Applicant must be able to deliver exceptional customer service in a luxury retail environment.
• Strong product knowledge of luxury timepieces is preferred.

Responsibilities

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting clients and resolving issues with a positive, professional attitude. Achieve and exceed sales targets through outstanding product knowledge and a passion for luxury timepieces.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operational policies and procedures.
• Visual Merchandising: Assist in maintaining the boutique’s visual standards by following visual merchandising guidelines. Contribute to the cleanliness and organization of the boutique environment.
• Compliance: Uphold workplace safety standards.

Job description

Job description

As a Luxury Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as an Omega Brand Ambassador while demonstrating key attributes essential to success in luxury retail: Client Centricity, Brand Passion, Professional Excellence, Adaptability, and Collaborative Spirit.

Hourly pay of $18.50 - $23.50 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting clients and resolving issues with a positive, professional attitude. Achieve and exceed sales targets through outstanding product knowledge and a passion for luxury timepieces.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operational policies and procedures.
• Visual Merchandising: Assist in maintaining the boutique’s visual standards by following visual merchandising guidelines. Contribute to the cleanliness and organization of the boutique environment.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the role requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.