Luxury Sales Associate (Full-Time)

OMEGA SA; Calgary; On-site; CAD 25,485 - 32,373; Full time

Job summary

OMEGA Calgary is seeking a Luxury Sales Associate to deliver exceptional customer service, drive sales, and embody the brand’s values in a fast-paced luxury boutique.

You will report to the Store Manager, work opening/closing shifts, and leverage product knowledge to meet targets while maintaining boutique standards. The role includes operations, visual merchandising, and compliance, with hourly pay of $18.50–$23.50 plus a monthly performance bonus.

Qualifications

• Minimum 3 years of retail sales experience, with at least 2 years in a luxury retail environment.
• Proven ability to meet or exceed sales targets in a client-focused setting.
• Experience working with POS systems and boutique operations.
• Strong understanding of luxury clientele expectations and service standards.

Responsibilities

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting clients and resolving issues with a positive, professional attitude. Achieve and exceed sales targets through outstanding product knowledge and a passion for luxury timepieces.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operational policies and procedures.
• Visual Merchandising: Assist in maintaining the boutique’s visual standards by following visual merchandising guidelines. Contribute to the cleanliness and organization of the boutique environment.
• Compliance: Uphold workplace safety standards.

Skills

Retail sales

Luxury retail experience

Customer service

Communication skills

Relationship-building

Tools

POS systems

Job description

The Company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space.

Job Description

As a Luxury Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as an Omega Brand Ambassador while demonstrating key attributes essential to success in luxury retail: Client Centricity, Brand Passion, Professional Excellence, Adaptability, and Collaborative Spirit.

Hourly pay of $18.50 - $23.50 plus monthly performance bonus.

Benefits

• Health benefits, including dental and vision coverage
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting clients and resolving issues with a positive, professional attitude. Achieve and exceed sales targets through outstanding product knowledge and a passion for luxury timepieces
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operational policies and procedures
• Visual Merchandising: Assist in maintaining the boutique’s visual standards by following visual merchandising guidelines. Contribute to the cleanliness and organization of the boutique environment
• Compliance: Uphold workplace safety standards

Working Conditions

Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the role requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays
• Strong communication skills (verbal & written), including strong relationship-building skills
• Must be a self-starter who works well independently and in team environments
• Ability to communicate in a clear, concise and professional manner
• Results-oriented with a high level of energy and enthusiasm
• Passion for luxury sales and working in a fast-paced environment

Professional Requirements

• Minimum 3 years of retail sales experience, with at least 2 years in a luxury retail environment (e.g., watches, jewelry, fashion, or accessories)
• Proven ability to meet or exceed sales targets in a client-focused setting
• Experience working with POS systems and boutique operations
• Strong understanding of luxury clientele expectations and service standards

Job Location

Macleod Trail SW 6455, T2H 0K8 Calgary AB TH K, Canada (Alberta)

Company Address

The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada