Luxury Retail Sales Associate - Personal Styling & Clienteling

Tapestry (Coach/Kate Spade); Toronto; On-site; CAD 38,000 - 46,000; Full time

Job summary

Coach in Toronto is seeking a Sales Associate to deliver an elevated shopping experience and achieve personal and store sales goals. You will blend luxury retail service with omni-channel selling, using POS and clienteling tools to build lasting relationships.

You'll welcome customers, provide fashion advice, process transactions, assist with inventory and visual merchandising, and support daily store operations in a fast-paced environment.

Qualifications

• 1+ year of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer tasks.
• Strong English proficiency and ability to work in a fast-paced environment.
• Experience with live-stream shopping or social media is a plus.

Responsibilities

• Represent Coach as a brand ambassador and provide high‑level service.
• Build client relationships through personalized styling and product knowledge.
• Drive sales via cross-selling and tailored recommendations.
• Process transactions, returns, and online order pickups efficiently.

Skills

Sales experience

Luxury retail

Customer service

English proficiency

Tools

POS system

iPad

Mobile POS

Walkie-talkie

Job description

Coach in Toronto is seeking a Sales Associate to deliver an elevated shopping experience and achieve personal and store sales goals. You will blend luxury retail service with omni-channel selling, using POS and clienteling tools to build lasting relationships.

You'll welcome customers, provide fashion advice, process transactions, assist with inventory and visual merchandising, and support daily store operations in a fast-paced environment.